[Remote] Commercial Underwriting Investigations at eBay

Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Online Marketplace, BiotechnologyIndustries

Requirements

Candidates must possess excellent verbal and written communication skills in both Japanese and English, and be comfortable making discretionary decisions based on research and established guidelines. They should be business-minded with the ability to identify trends, opportunities, and multitask, while also being professional in all interactions. Experience in problem-solving and the ability to adjust work schedules to meet business needs are essential. Familiarity with internal and external tools for data gathering and risk assessment is required.

Responsibilities

The Commercial Underwriting Investigator will conduct in-depth case reviews to ensure safe trading on the eBay platform, utilizing filters, member reports, and account reviews to make informed decisions. They will identify and document trends, providing feedback to leadership and Risk/Trust teams, and offer input on filter performance to developer teams. This role involves handling escalations, responding to appeals, managing customer inquiries via email, and conducting outbound calls as part of case reviews. Additionally, the investigator will consult with customers and other business lines, present case decisions to leadership, and review documents to understand business models and their impact on eBay.

Skills

Risk assessment

Fraud investigation

Data analysis

Root cause analysis

Cross-functional collaboration

Communication

Problem-solving

Escalation management

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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