Associate Theft Investigator
PanoptoFull Time
Entry Level & New Grad, Junior (1 to 2 years)
Candidates must possess excellent verbal and written communication skills in both Japanese and English, and be comfortable making discretionary decisions based on research and established guidelines. They should be business-minded with the ability to identify trends, opportunities, and multitask, while also being professional in all interactions. Experience in problem-solving and the ability to adjust work schedules to meet business needs are essential. Familiarity with internal and external tools for data gathering and risk assessment is required.
The Commercial Underwriting Investigator will conduct in-depth case reviews to ensure safe trading on the eBay platform, utilizing filters, member reports, and account reviews to make informed decisions. They will identify and document trends, providing feedback to leadership and Risk/Trust teams, and offer input on filter performance to developer teams. This role involves handling escalations, responding to appeals, managing customer inquiries via email, and conducting outbound calls as part of case reviews. Additionally, the investigator will consult with customers and other business lines, present case decisions to leadership, and review documents to understand business models and their impact on eBay.
Global online marketplace for buying and selling
eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.