Commercial Services Rep I at Fifth Third Bank

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school education or equivalent
Minimum two (2) years of previous customer service or commercial experience preferred
Must be able to perform data entry and basic computer skills
Knowledge of banking products and procedures helpful
Excellent customer service skills and the ability to articulate and explain information clearly
Excellent telephone communication skills are essential
Must be able, and willing to learn about Bank products and services
Good problem solving skills

Responsibilities

Handles customer interactions (email, telephone, etc.) in a professional, courteous manner
Provides accurate information to the customer and explains products and policies so the customer can understand
Handles Premier and Core client interactions, serving as the main point of contact for this segment of clients
Directs Treasury Management product and service requests to the CSC Implementations Specialists
Provides initial support for Commercial Products: Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry
Assumes ownership on every customer interaction to answer the customer's question or solve the problem during the initial contact; accurately routes customer to the appropriate department when escalation is required
Follows departmental policies and procedures, particularly in regards to customer confidentiality
Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers
Handles a significant number of customer interactions within the call center environment via phone or email
Continuously utilizes computer systems for tracking, information gathering, and/or troubleshooting; creates service requests within the CRM application
Adheres to minimum call center standards for quality, schedule adherence, attendance, and performance goals
Suggests improvements and changes to processes and policies to improve productivity or customer satisfaction
Continually learns and develops knowledge of Bank products and services
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures
Other duties as assigned

Skills

Customer Service

Commercial Banking

Wire Transfers

ACH

Treasury Management

Lockbox Services

Vault Services

Balance Inquiry

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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