Commercial Operations - Site Lead – Orange County, CA at Johnson & Johnson

Santa Ana, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, OrthopaedicsIndustries

Requirements

Based in Orange County, CA
Passionate about improving and expanding orthopaedics possibilities
Experience in sales support, sales operations, or administration (implied by role context)
Knowledge of inventory management, supply chain, and order processing
Ability to apply advanced analytics for inventory efficiency
Familiarity with Lean initiatives for continuous improvement

Responsibilities

Lead, coordinate, and delegate all responsibilities to the internal sales office team to support all goals
Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy
Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility
Manage inventory put away, replenishment, and expiry of all sales office assets
Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals
Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations
Collaborate across J&J E2E supply chain partners, Distribution Excellence, Planning, Transportation, Customer Service, and Sales
Coordinate support for final mile support through pick, pack, and shipping tools
Benchmark and implement activities related to inventory par levels based on supply chain recommendations
Check and maintain appropriate inventory on hand to support local sales territory, including completing inventory transfers for disposition or redeployment as needed
Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line
Lead the local onsite team to provide best-in-class service to key customer partners by providing single point of contact for PO collection, AR365, and resolution of pricing discrepancies or other customer needed solutions
Process warranty item returns and replacements, complete all necessary paperwork
Initiate and control all expired exchanges of inventory from national sales office retrograde location
Coordinate additional sales activities through use of National Loaner requests and returns

Skills

Key technologies and capabilities for this role

Sales OperationsSales EnablementInventory ManagementSales StrategyOrthopaedicsMedTechLeadershipResource AllocationField Sales Support

Questions & Answers

Common questions about this position

Is this position remote or does it require on-site work?

The role is based in Orange County, CA, specifically in Orange or Santa Ana, California.

What are the main responsibilities of the Commercial Operations Site Lead?

Responsibilities include leading the internal sales office team, processing local inventory from field returns, partnering with field sales for non-revenue activities, managing inventory put away and expiry, monitoring outbound metrics, and driving initiatives to improve efficiency.

What is the employment type for this role?

This is a full-time position.

What salary or compensation does this role offer?

This information is not specified in the job description.

What kind of experience makes a strong candidate for this Site Lead role?

Strong candidates will have leadership experience in sales operations, expertise in inventory management and analytics, and the ability to collaborate across Sales, Customer Service, Finance, and Supply Chain.

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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