Commercial Operations Analyst- Contract Success at Axon

Scottsdale, Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Public SafetyIndustries

Requirements

Bachelor’s Degree or equivalent experience
3-5 years experience in sales operations, quoting, pricing, or commercial finance role
Ability to research and organize financial data in a simple format that can be easily explained
Finance oriented professional with an excellent attention to detail
Salesforce.com CRM platform experience (CPQ preferred)
Demonstrated experience in Microsoft Excel, including Pivot tables, vlookups, sum-ifs, and data formatting
Clear and concise written & verbal communication
Time & deadline management
Strong analytical skills
Teamwork & collaboration-oriented
Able to take initiative

Responsibilities

Become a Subject Matter Expert in a diverse array of innovative products and develop an extensive understanding of Axon products and bundles
Research customer contracts, reconcile customer invoicing activity, and provide detailed explanations to internal stakeholders with the objective of resolving customer queries and potential contract disputes
Own the end-to-end contract adjustment process from customer outreach to final resolution, working cross-functionally to identify the appropriate resolution, and providing guidance to customer-facing teams on how to articulate the nature and impact of any contract modifications to the customer
Lead calls with customers to understand their requests and propose solutions based upon expert understanding of Axon’s systems, revenue requirements, and what the customer needs
Ensure that post-contract invoicing and fulfillment events are properly reflected in Axon’s internal systems to ensure prospective changes are captured accurately across the term of the contract
Work closely with business partners across Commercial Controllership, Order Processing, and Accounts Receivable to ensure data is processed in systems timely and accurately
Other projects and ad hoc responsibilities that may arise

Skills

Key technologies and capabilities for this role

Salesforce CPQExcelSigma ComputingMicrosoft Dynamics 365ERPASC 606Quote-to-Cash

Questions & Answers

Common questions about this position

What is the location for this Commercial Operations Analyst role?

The position is based in one of the following locations: Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, or Sterling.

Who does this role report to?

This position reports to the Commercial Operations Manager.

What tools will I primarily use in this role?

You will primarily work in Salesforce CPQ while heavily leveraging Excel, Sigma Computing reporting, Microsoft Dynamics 365 ERP, and other tools.

What are the main responsibilities of this position?

Responsibilities include executing post-contract amendments, researching customer contracts, owning the end-to-end contract adjustment process, leading customer calls, and ensuring accurate invoicing and fulfillment per ASC 606.

What is the compensation or salary for this role?

This information is not specified in the job description.

Axon

Public safety technology for law enforcement

About Axon

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. The company offers a range of products, including TASER devices, body-worn cameras, and in-car video systems, which help law enforcement agencies capture and manage evidence. Additionally, Axon provides software solutions for evidence management and real-time situational awareness, operating on a subscription model that generates recurring revenue. Unlike many competitors, Axon combines hardware and software offerings, allowing for a comprehensive approach to public safety technology. The goal of Axon is to enhance safety, accountability, and operational efficiency for law enforcement and public safety organizations worldwide.

Scottsdale, ArizonaHeadquarters

1993Year Founded

$246MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

Risks

Legal challenges over body camera compatibility may impact Axon's market position.

Integration of Dedrone may pose operational and financial challenges for Axon.

Increased competition from technology partners in Verkada's program could affect Axon's market share.

Differentiation

Axon leads in public safety tech with TASERs, body cameras, and evidence management.

Axon's SaaS model ensures recurring revenue through cloud-based evidence management solutions.

Axon's acquisition of Dedrone enhances its drone security capabilities, setting it apart.

Upsides

Axon's collaboration with Carbyne enhances situational awareness and emergency response.

The Dedrone acquisition expands Axon's market in drone security and airspace protection.

Strategic partnerships, like with Verkada, increase Axon's market reach and integration capabilities.

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