Voya Financial

Stop Loss Support Specialist

United States

Voya Financial Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Requirements

Candidates should possess a minimum of 3-5 years of claims or insurance experience, a High School Diploma or GED, and proficiency in MS Excel (including macros, pivots, and formulas). Strong analytical and problem-solving skills, attention to detail, and demonstrated leadership skills are also required, along with excellent interpersonal and negotiation skills, and excellent written and oral communication skills. A Bachelor’s degree is preferred.

Responsibilities

The Stop Loss Support Specialist will review complex claims and/or situations, make informed decisions that may require judgment, respond to internal and external inquiries, provide direction and mentorship to less experienced staff, manage claim suspense accounts, assist in process improvement, participate in projects and initiatives, and perform Stop Loss Claims Systems Testing. They will also manage mid-policy period and year-end audits and may be assigned other duties and projects as needed.

Skills

Claims Review
Decision-Making
Critical Thinking
Discretion
Risk Assessment
Communication

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

Key Metrics

New York City, New YorkHeadquarters
2014Year Founded
IPOCompany Stage
Fintech, Financial ServicesIndustries
5,001-10,000Employees

Benefits

Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Rally wellness program
Employee Assistance Program (EAP) and Work Life Services
Behavioral Health Family Support Program
Livongo support for diabetes, hypertension, and weight management
AccessHope cancer support
Wellthy caregiving assistance
Back-up child care and elder care
Health Advocate
ABLE accounts
Legal insurance
Identity theft protection
Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.
Operational challenges in integrating OneAmerica's business could affect service quality.
Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.
The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.
Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.
The financial wellness market's growth offers significant opportunities for Voya's programs.
AI integration in investment management can enhance Voya's strategies and client outcomes.

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