Commercial Account Manager (Remote First) at Zensurance

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsurTech, InsuranceIndustries

Requirements

Hold a valid broker license for your province
CIP/CAIB/CRM is an asset
1-5 years experience in insurance, commercial broking experience is an asset
Passion for customer experience
Persistence and agility to meet set targets
Excellent written and verbal communication skills
Attention to detail and demonstrated flexibility in managing multiple clients at a time

Responsibilities

Support and effectively onboard new customers to your base of accounts
Carefully review all new submissions and policy data for accuracy and handle policy changes
Manage multiple clients and answer all customer queries regarding additional or existing insurance policies in a timely manner
Manage the existing book of business by issuing certificates, and processing endorsements for large and complex accounts
Maintain effective communication with clients to fully understand their insurance requirements and make recommendations accordingly
Review and advise customers on any gaps in coverage and recommend additional coverages to consider
Liaison with insurance partners to create the best possible insurance packages for each client
Work with colleagues to achieve shared goals
Provide meaningful client experience with each interaction
Upsell and cross-sell the current book of business
Process remarkets
Work remotely on a regular office hours schedule in your time zone
Other duties as assigned

Skills

Commercial Insurance

Account Management

Client Onboarding

Policy Review

Customer Service

Insurance Policies

Endorsements

Certificates of Insurance

Client Communication

Zensurance

Simplifies commercial insurance for small businesses

About Zensurance

Zensurance simplifies the process of obtaining commercial insurance for small businesses in Canada. Acting as a brokerage, it connects small business owners with various insurance providers to offer products like liability insurance, cyber liability insurance, and commercial auto insurance. By utilizing advanced technology, Zensurance reduces operational costs, allowing them to provide competitive rates and a streamlined purchasing experience. Unlike many competitors, Zensurance offers 24/7 support through a dedicated claims team, ensuring clients receive assistance whenever needed. The company's goal is to empower small businesses by making insurance accessible and affordable, while also providing educational resources to help owners understand their insurance needs.

Toronto, CanadaHeadquarters

2016Year Founded

$13.2MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Remote Work Options

Hybrid Work Options

Comprehensive and Flexible Health and Dental Plans

Health Savings Account/Flexible Spending Account

Parental Leave

Home Office Stipend

Risks

Increased competition from InsurTech startups may erode market share.

Rising customer expectations require continuous innovation in technology and services.

Potential regulatory changes in Canada could impact operations and compliance costs.

Differentiation

Zensurance simplifies insurance for small businesses with a tech-driven approach.

They offer curated insurance packages tailored to specific industry needs.

Zensurance provides 24/7 claims support, enhancing customer satisfaction and loyalty.

Upsides

AI-driven underwriting enhances personalized insurance offerings for small businesses.

Embedded insurance trends offer new distribution channels for Zensurance.

Growing demand for cybersecurity insurance aligns with Zensurance's product expansion.

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