Command Center and Service Management Lead at DXC Technology

Riyadh, Riyadh, Saudi Arabia

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Experience overseeing 24x7 Command Center operations with visibility into infrastructure, applications, and business transactions
Knowledge of proactive event triage, correlation, escalation, SOPs, shift handovers, and operational reporting
Expertise in Incident and Problem Management frameworks, Major Incident processes, RCAs, MTTA, MTTR, and incident metrics
Proficiency in Change Management processes, including CAB/DCAB/TCAB/Cyber-security CAB, risk assessment, and synchronization with DR/release calendars
Understanding of IT Asset Management (ITAM), CMDB synchronization, license compliance, asset lifecycle, and audits
Familiarity with Service Level Agreements (SLAs), Operational Level Agreements (OLAs), performance metrics, and Service Review Meetings
Experience in Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises, coordination, and reporting
Skills in continuous improvement, automation, AIOps, monitoring optimization, KPIs, and maturity initiatives
Leadership and coaching abilities for mentoring staff, managing shift rosters, skill matrices, and stakeholder engagement

Responsibilities

Oversee 24x7 Enterprise Command Center operations, guide analysts on triage/escalation, intervene in critical situations, solve bottlenecks, and ensure handovers/reports/dashboards
Ensure adherence to Incident and Problem Management, oversee Major Incidents, guide incident managers, validate RCAs, and report metrics like MTTA/MTTR
Oversee Change Management, chair/support CAB meetings, monitor changes, and guide teams to minimize incidents
Supervise ITAM activities, ensure CMDB/monitoring sync, validate compliance/tagging, and report on asset utilization/lifecycle
Guide SLA/OLA adherence, validate/report performance metrics, track breaches, and support Service Review Meetings
Ensure Command Center readiness for DR/BCP, coordinate scheduling/reviews, oversee participation, and intervene during execution
Identify automation/AIOps opportunities, guide implementations, review KPIs, and drive maturity initiatives
Lead/mentor Command Center staff, oversee rosters/skill coverage, and promote knowledge sharing/operational culture

Skills

Command Center Operations

Incident Management

Problem Management

Change Management

IT Asset Management

ITIL

SOP

MTTA

MTTR

Root Cause Analysis

CAB

CMDB

ServiceNow

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

Land your dream remote job 3x faster with AI

Try Jobo Free