Collections Specialist Remote- Must live within 30 miles of Cleveland OH!

The Collections Specialist will contact customers via phone, fax, email, or letter to bring accounts to a current status, following standard operating procedures. Responsibilities include completing system-assigned tasks, reconciling and applying customer payments, and monitoring delinquent accounts through a collector dashboard. The role involves researching customer inquiries, escalating complex matters, and communicating systemic or recurring issues to management. Additionally, the specialist will process payments from delinquent customers, negotiate payment arrangements or settlements, and initiate or process write-offs, bad debt recoveries, and credit memos in accordance with defined procedures.