Collections Specialist at Selina Finance

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, MortgageIndustries

Requirements

High school diploma or GED required; Associate's degree preferred
Two years' related experience and/or training required
Call center or related mortgage experience preferred, with knowledge of Black Knight products and default areas (e.g., Bankruptcy, Foreclosure, REO)
Excellent attention to detail
Ability to multi-task and consistently meet multiple deadlines
Strong verbal and written communication skills
Ability to work in a team environment
Strong collections orientation with customer service skills
Ability to use good judgment
Bi-lingual language skills a plus

Responsibilities

Perform collection efforts on assigned portfolio, including light skip tracing, ensuring no dialer exclusions, and making manual outbound calls
Handle inbound calls for collections and customer service in a blended call center environment
Make outbound calls for cash collection and to initiate loss mitigation when cash collection is not possible
Perform cursory financial analysis to determine legitimacy and length of borrower hardship, with thorough documentation
Offer short-term resolution options like repay and forbearance plans
Provide information on available assistance programs for borrowers experiencing financial hardships
Set up One Time Draft payments, encourage ongoing ACH payments, and follow up on promise-to-pays while maintaining confidentiality
Adhere to all daily call and attendance schedules and meet investor requirements for each loan type
Remain current on all Policy & Procedure and investor updates
Meet monthly goals as established in the agent scorecard
Engage in some investor interaction, speaking to or documenting ability to influence favorable outcomes when right party contact is made

Skills

Key technologies and capabilities for this role

CollectionsSkip TracingLoss MitigationOutbound CallsInbound CallsFinancial AnalysisMortgage ServicingCustomer Service

Questions & Answers

Common questions about this position

Is this a remote or work-from-home position?

No, this is not a work from home opportunity and requires working in an office location.

What are the office locations for this role?

The company has office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.

What key skills are required for the Collections Specialist role?

Key skills include collection efforts with light skip tracing, performing cursory financial analysis, offering resolution options like repay and forbearance plans, and adhering to call schedules while meeting performance metrics.

What is the company culture like at Selene Holdings?

Selene seeks employees with a positive attitude, proven creative thinking, and actions to make a difference, while striving to provide amazing client and borrower experiences.

What makes a strong candidate for this Collections Specialist position?

A strong candidate can perform essential duties like collections, skip tracing, financial analysis, and loss mitigation initiation in a blended call center, while adhering to schedules and meeting performance goals.

Selina Finance

Flexible home equity lending solutions

About Selina Finance

Selina Finance offers flexible lending solutions for homeowners in the UK, focusing on home equity lending. Their main products include a Home Equity Line of Credit (HELOC), which allows borrowers to access funds against their property equity and only pay interest on the amount used, and a Homeowner Loan, which provides a fixed sum upfront. Unlike other lenders, Selina Finance's HELOC offers unique flexibility in borrowing amounts over the first five years. The company's goal is to help homeowners finance large purchases by leveraging the equity in their homes at competitive interest rates.

London, United KingdomHeadquarters

2019Year Founded

$50.4MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Risks

Rising UK interest rates could make Selina's loans less attractive to borrowers.

Increased competition from fintechs may erode Selina's market share.

Potential UK regulatory changes could increase compliance costs for Selina Finance.

Differentiation

Selina Finance offers the UK's first Home Equity Line of Credit (HELOC).

Their HELOC product provides flexible borrowing against home equity, unique in the UK market.

Selina Finance combines real estate, finance, and technology for next-generation lending solutions.

Upsides

Partnership with Legal & General expands access to a large network of mortgage advisers.

Recent $150M Series B funding boosts Selina's capacity for growth and product development.

Increased demand for flexible financial products aligns with Selina's offerings.

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