Collections Specialist at Airbase

Kennesaw, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial GasesIndustries

Requirements

High school diploma or equivalent
Ability to problem-solve and quickly research solutions
Excellent organizational skills in time management and resource allocation
Ability to manage multiple priorities
Strong communication skills and attention to detail
Preferred Qualifications
A proven track record of success in prior collection roles and owning an AR portfolio
Commercial collection experience
Experience with SAP and/or ERP systems
Basic Excel experience
Bilingual (Spanish)

Responsibilities

Manage daily collection efforts for a portfolio of customer accounts. Prioritize the portfolio to maximize collection benefits
Lead the customer resolution process, liaison with internal stakeholders, and effectively communicate to support collection goals while ensuring best-in-class customer service
Recognize significant credit risks, identify potential credit problems, and escalate matters to the Accounts Receivable Supervisor and field contacts as needed
Address and investigate customer account errors and discrepancies, including issues related to billing and pricing
Utilize customer service skills to maintain positive customer relationships during collection efforts. Collaborate with field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager) and regional collections managers when necessary
Meticulously document all communications and follow-up efforts related to collection activities
Initiate appropriate follow-up action on returned mail and address discrepancies on customers' accounts

Skills

Collections

Accounts Receivable

Customer Service

Dispute Resolution

Credit Risk Assessment

Billing Investigation

Pricing Analysis

Portfolio Management

Stakeholder Liaison

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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