Collections Specialist at Xometry

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, TechnologyIndustries

Requirements

Minimum of 2 years of collections experience
Ability to work within a fast-paced, goal-oriented collections department, placing a high-volume of phone calls to delinquent clients based on contract terms and follow-up emails
Excellent organizational skills, including timely input into the system of brief, accurate, detailed & relevant notes of conversations and other correspondence; timely follow up on action items
Excellent verbal and written communication and follow-up skills
Proficient with Word and Excel and Salesforce/CRM
Multi-tasker, able to make independent decisions
Flexibility to work evenings or weekends as business requires
Ability to establish good rapport with clients, sales, and other departments

Responsibilities

Effectively monitor and maintain assigned accounts, including handling customer phone calls and reconciliations
Lead the debt collection process for assigned customers
Reconcile accounts when necessary to collect open balances
Keep detailed notes and records of all communications and actions
Work with sales and other departments to ensure invoices are paid
Notify sales when accounts are past due and/or being placed with the collection agency
Work with coworkers to set debt collection strategies
Answer questions customers have about billing statements/open invoices
Keep track of payment due dates and send reminders
Update the account status when the debt has been paid
Investigate billing errors and disputes and follow up with customers
Send necessary paperwork to customers
Maintain confidentiality and the utmost discretion
Timely escalate relevant issues and/or negotiate payment plan based on the department’s processes and procedures and/or consultation with the supervisor as applicable

Skills

Key technologies and capabilities for this role

CollectionsAccounts ReceivableDebt CollectionAccount ReconciliationCustomer ServiceBilling DisputesPayment NegotiationPhone CollectionsRecord KeepingEscalation Management

Questions & Answers

Common questions about this position

Is this Collections Specialist position remote?

Yes, this is a remote position.

What experience is required for the Collections Specialist role?

A minimum of 2 years of collections experience is required.

What skills are needed for this Collections Specialist job?

Candidates need excellent organizational skills, verbal and written communication skills, proficiency with Word, Excel, and Salesforce/CRM, and the ability to multitask and make independent decisions.

What is the work environment like at Xometry for this role?

The role is in a fast-paced, goal-oriented collections department, involving high-volume phone calls to delinquent clients, collaboration with sales and other departments, and flexibility to work evenings or weekends as needed.

What makes a strong candidate for the Collections Specialist position?

Strong candidates will have at least 2 years of collections experience, excellent communication and organizational skills, proficiency in Word, Excel, and Salesforce, the ability to handle high-volume calls in a fast-paced environment, and flexibility for non-standard hours.

Xometry

Online platform for custom manufacturing services

About Xometry

Xometry connects businesses with manufacturers for custom manufacturing and industrial supply services. Clients can upload design files to receive instant quotes for various production methods, including 3D printing, CNC machining, injection molding, and sheet metal fabrication. The platform utilizes a large network of manufacturing partners to ensure quick delivery of high-quality parts at competitive prices. Additionally, Xometry offers a range of industrial supplies, such as raw materials and tooling, with a program that allows clients to manage costs effectively. Unlike many competitors, Xometry has no minimum order requirements and provides fast shipping, making it suitable for businesses of all sizes. The goal of Xometry is to simplify the manufacturing process and provide accessible solutions for custom parts and supplies.

North Bethesda, MarylandHeadquarters

2013Year Founded

$202.4MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental, & vision insurance

Life insurance

401(k) with company matching

Equity

Generous PTO

Paid volunteer time

Commuter & parking benefits

Maternity & Paternity leave

Free snacks

Dog-friendly office spaces

Risks

Increased competition from digital B2B marketplaces could threaten Xometry's market share.

New executive appointments may lead to strategic shifts disrupting current operations.

Rapid AI and machine learning advancements may outpace Xometry's current capabilities.

Differentiation

Xometry offers instant pricing and lead time for tube cutting and bending.

The company provides a comprehensive platform for on-demand custom manufacturing services.

Xometry's Supplies Flex program helps clients manage costs and avoid price fluctuations.

Upsides

Sanjeev Singh Sahni's appointment could enhance operational efficiencies and global growth strategies.

Digital B2B marketplaces align with Xometry's model, potentially increasing its market share.

Investor confidence is strong, with new investments from Verition Fund Management and Nicholas Investment Partners.

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