Collections Specialist at Assurant

Bothell, Washington, United States

Assurant Logo
$60,000 – $100,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Requirements

  • High school diploma or GED
  • Resilience and persistence to navigate challenging situations, maintain composure under pressure, and work towards debt resolution with determination
  • Strong negotiation abilities to reach mutually beneficial payment arrangements and resolve payment issues effectively
  • Ability to handle challenging customers, hostile interactions, and difficult situations with professionalism and conflict resolution skills
  • Ability to work towards meeting collection targets while maintaining quality customer service and compliance with regulations
  • Ability to manage emotional stress from demanding interactions, balancing empathy with the need to collect debts, and maintaining well-being in a high-pressure environment
  • Must reside within a 100-mile straight-line radius of the Bothell, WA office (21222 30th Drive SE Ste. C2100 Bothell, WA 98021) during the entirety of employment
  • While working remotely, internet services with a minimum download speed of 15 Mbps and minimum upload speed of 3 Mbps (test at www.speedtest.net or contact service provider)

Responsibilities

  • Locate and contact former tenants
  • Guide former tenants on determining the best course of action pertaining to their debt
  • Participate in paid in-person training on State and Federal laws pertaining to collections, software applications, investigation, negotiation, and dispute resolution techniques
  • Work towards debt resolution in a high-pressure environment

Skills

customer service
negotiation
payment processing
debt collection
conflict resolution
compliance
investigation

Assurant

Provides risk management and insurance solutions

About Assurant

Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.

New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Hybrid Work Options
Professional Development Budget

Risks

Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.

Differentiation

Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.

Upsides

Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.

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