Collections Specialist at Merit

Irving, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HVAC, ConstructionIndustries

Requirements

Exempt FLSA Status
Detail-oriented professional
Ability to manage a dedicated portfolio of accounts
High degree of autonomy
Strong communication and interpersonal skills
Ability to solve practical problems
Strong attention to detail
Ability to work in a fast-paced environment
Self-starter with strong organizational skills
Ability to build effective working relationships

Responsibilities

Monitor assigned customer accounts for open balances and aging status
Initiate and document collections outreach via phone and email
Escalate accounts approaching exceeded aging to senior staff and local leadership
Ensure proper documentation and approval for accounts within the company’s standard aging bucket
Initiate and track the lien filing process via lien software
Prepare and issue conditional and unconditional lien waivers
Maintain proper records of waivers, releases, and lien filings
Serve as the direct contact for customer inquiries and follow up on tickets
Coordinate with billing and service departments to resolve disputed invoices or misapplied payments
Participate in weekly and monthly meetings to review portfolio aging trends and high-risk accounts
Liaise with the legal team on enforcement and escalation of collections cases
Ensure all customer interactions are meticulously documented in the Microsoft Dynamics 365 CRM
Provide daily status updates and share exceptions with the working capital team
Assist with month-end close by ensuring all lien statuses and waiver issuance are up to date
Maintain local records in alignment with SOX requirements
Perform other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

CollectionsAccount ManagementLien FilingLien SoftwareCustomer CommunicationDispute ResolutionAging AnalysisDocumentation

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

The position is based at the Shared Services Office in Irving, TX.

What are the key skills needed for the Collections Specialist role?

The role requires being proactive and detail-oriented, with strong autonomy in managing workflows, excellent communication for customer interactions, and proficiency in documentation using Microsoft Dynamics 365 CRM.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Meriton?

Meriton fosters a team environment that believes in big ideas, doing great work, and building careers that matter, with collaborative participation in weekly and monthly meetings.

What makes a strong candidate for this Collections Specialist position?

Strong candidates are proactive, detail-oriented professionals with high autonomy, experience in collections and account management, and the ability to handle customer inquiries, lien processes, and compliance documentation accurately.

Merit

Software solutions for government programs

About Merit

Merits.com offers software solutions for large-scale government programs, focusing on public sector needs such as state service agencies and emergency response teams. Their platform connects systems, manages workflows, and provides analytics, ensuring quick deployment and high security through Snowflake Data Cloud. In emergencies, they assist first responders, while also helping employment agencies connect job-seekers with opportunities and state agencies streamline services. The goal is to enhance the efficiency of government programs, ensuring compliance with regulations and supporting economic growth.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$76.4MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Enterprise Software, DefenseIndustries

51-200Employees

Benefits

Health, dental, vision, life, & short-term disability insurance

Parental leave

Flexible work

Unlimited PTO

Paid holidays

Risks

Rising competition in GovTech could threaten Merit's market share.

State contract reliance exposes Merit to political and budgetary changes.

Rapid tech changes require Merit to innovate continuously to stay competitive.

Differentiation

Merit's SwaS model accelerates government program transformation, achieving 95% customer satisfaction.

The platform offers secure, real-time verification for licenses and eligibility status.

Merit combines technology with on-ground support for emergency response and workforce revitalization.

Upsides

Growing demand for digital identity verification boosts Merit's market potential.

Government funding expansion for workforce programs aligns with Merit's solutions.

Increased focus on disaster preparedness enhances demand for Merit's emergency technology.

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