Collections Manager at BrightAI

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTech, Sustainable EnergyIndustries

Requirements

Regulatory expertise with working knowledge of NCCP, ASIC, BCOP, AFCA and other relevant regulatory standards for debt collection, loss recovery and hardship handling
Leadership experience with the proven ability to lead small-to-mid sized collections teams through structural uplift and capability building without large support ecosystems
Governance-mindset and competent in establishing governance rhythms, DA frameworks, and risk controls
Capability builder - experienced in designing training programs and competency models for debt collection, loss recovery and hardship handling
Practical understanding of collections tools and technology - including collections tools, skip tracing, workflow automation and QA data requirements
Track record of successfully uplifting or rebuilding collections functions without destabilising team culture
Skilled in operational governance and building robust systems and processes for scale
Pragmatic leadership to drive change while keeping trust and engagement at the heart of a close-knit team

Responsibilities

Design and implement a scalable collections operating model with auditable processes
Establish and maintain policies, controls, decisioning frameworks, QA protocols, and reporting aligned with regulatory standards
Convert informal communication channels into structured workflows
Partner with Product and Engineering to leverage technology for workflow allocation, segmentation, QA reporting, and automation
Develop tailored customer contact strategies for early, mid, and late-stage arrears
Integrate skip tracing and optimise resource allocation through segmentation
Monitor performance metrics and loss trends to drive continuous improvement
Design and deliver training programs, competency models, and coaching frameworks for collections and hardship handling
Lead and inspire a small but mighty team based onshore and offshore, balancing hands-on involvement with strategic oversight, while fostering a culture of accountability, transparency, and growth
Act as a trusted partner to Risk & Compliance, Finance, and other internal stakeholders
Communicate complex concepts clearly to frontline teams and senior leaders

Skills

Key technologies and capabilities for this role

Collections ManagementRegulatory ComplianceOperational GovernanceProcess DesignScalable Operating ModelsQA ProtocolsWorkflow AutomationCustomer Contact StrategiesDecisioning FrameworksReportingChange ManagementStakeholder Partnership

Questions & Answers

Common questions about this position

What is the employment type for the Collections Manager role?

This is a full-time, permanent position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills and experience are required for this position?

Candidates need regulatory expertise in NCCP, ASIC, BCOP, AFCA and other standards for debt collection, leadership experience leading small-to-mid sized collections teams through structural uplift, operational governance skills for building scalable systems, and pragmatic leadership to drive change while maintaining trust.

What is the company culture like at Brighte?

Brighte emphasizes a human-first approach led by a passionate and humble CEO, fosters a close-knit team with accountability, transparency, and growth, and values sustainability as shown by recent awards.

What makes a strong candidate for the Collections Manager role?

A strong candidate is a seasoned leader with regulatory expertise, proven ability to lead collections teams through structural uplift, skills in designing scalable operating models, and pragmatic leadership that drives change while prioritizing trust and team engagement.

BrightAI

Digitizes physical assets for legacy enterprises

About BrightAI

BrightAI transforms traditional industries by digitizing physical assets and processes using technologies like the Internet of Things (IoT), Edge AI, cloud computing, and mobile technologies. The company primarily serves legacy enterprises, helping them modernize their operations to become more competitive in the global market. By quickly integrating its solutions, BrightAI drives immediate improvements in cash flow, creating a cycle of growth and profitability for its clients. The goal is to make digital transformation accessible and affordable for a wide range of businesses.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SEEDCompany Stage

Data & Analytics, Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from tech giants like Google and Microsoft could overshadow BrightAI.

Rapid technological advancements may render BrightAI's solutions obsolete if innovation lags.

Economic downturns could reduce demand for BrightAI's digital transformation solutions.

Differentiation

BrightAI specializes in digitizing physical assets for legacy enterprises.

The company leverages IoT, Edge AI, and cloud technologies for digital transformation.

BrightAI's solutions create an EBITDA flywheel, driving growth and profitability.

Upsides

BrightAI raised $15M in seed funding to enhance its AI platform.

The rise of 5G technology benefits BrightAI's real-time asset monitoring solutions.

Growing focus on predictive maintenance boosts demand for BrightAI's AI-driven platform.

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