Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Leads and develops teams effectively by teaching, training, and actively listening to associates
- Tours stores and provides feedback (Tour-to-Teach)
- Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
- Introduces and leads company change efforts
- Provides clear expectations and guidance to implement business solutions
- Communicates business objectives to teams effectively
- Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model
- Manages and supports customer service initiatives (e.g., store of the community and community outreach programs)
- Ensures customer needs, complaints, and issues are successfully resolved
- Develops and implements action plans to correct deficiencies
- Provides process improvement leadership to ensure a high quality customer experience
- Reviews and evaluates P&L (Profit & Loss) statements
- Manages and assists in budgeting, forecasting, and controlling expenses in designated business area
- Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
- Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved
- Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations, ensuring belonging, recruiting, and developing qualified associates
- Coordinates, completes, and oversees job-related activities and assignments
- Develops and maintains relationships with key stakeholders
- Supports plans and initiatives to meet customer and business needs
- Identifies and communicates goals and objectives
- Builds accountability and measures progress in achieving results
- Identifies and addresses improvement opportunities
- Demonstrates adaptability and promotes continuous learning
- Ensures compliance with company policies and procedures
- Supports company mission, values, and standards of ethics and integrity by implementing related action plans
- Utilizes and supports the Open Door Policy
- Provides direction and guidance on applying policies in executing business processes and practices
- Builds high-performing, diverse teams and embraces differences in people, cultures, ideas, and experiences
- Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
- Creates equitable opportunities for associates to thrive and perform
- Works collaboratively and builds strong, trusting relationships
- Communicates with impact, energy, and positivity to motivate and influence
- Attracts and retains the best, diverse talent
- Empowers and develops talent and recognizes others’ contributions and accomplishments
- Maintains and promotes the highest standards of integrity, ethics, and compliance
- Models Walmart values to support and foster culture
- Holds oneself and others accountable
- Supports Walmart’s goal of becoming a regenerative company by making a positive impact
Responsibilities
- Lead and develop teams through teaching, training, active listening, store tours, feedback, communication, collaboration, change leadership, expectation-setting, guidance, and objective communication
- Model and demonstrate exceptional customer service using OBW, manage initiatives, resolve issues, develop action plans, and lead process improvements
- Drive performance and sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise/inventory/operations, and implementing shrink mitigation plans
- Supervise and develop associates through hiring, training, mentoring, duty assignment, expectation-setting, recognition, belonging assurance, recruitment, and staffing for growth
- Coordinate and oversee job activities by building stakeholder relationships, supporting initiatives, setting/measuring goals, building accountability, addressing improvements, and promoting adaptability/learning
- Ensure policy compliance, support mission/values/ethics via action plans, Open Door Policy, and guidance in business practices
- Embody leadership expectations: Respect for the Individual (team building, collaboration, talent attraction/development) and Act with Integrity (standards maintenance, accountability, positive impact)
Skills
Team Leadership
Training
Store Operations
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Hiring
Mentoring
Performance Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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