CloudOps Engineer – Remote (Mexico Only)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Varicent is seeking a Cloud Operations Engineer II to support and scale its global Incentive Compensation Management (ICM) SaaS platform. This role involves close collaboration with Cloud Engineers, Support, Dev, and QA teams to deploy features, manage incidents, and drive performance. The position requires a blend of automation, hands-on cloud work, and problem-solving within a fast-paced global team. AWS experience is highly preferred.

The Team

You will join a collaborative, high-performing CloudOps team focused on continuous improvement, ownership, and supporting each other in solving complex problems.

Requirements

• 2+ years in a CloudOps / DevOps role
• Strong experience with AWS (Azure/IBM Cloud a plus)
• Scripting/automation skills (Python, Bash, etc.)
• Hands-on experience with CI/CD pipelines, containerization (Docker/K8s), Linux/Windows servers
• Knowledge of monitoring, logging, DNS, VPN, databases (SQL)
• Experience managing production incidents and supporting client-facing systems
• Excellent communication skills, team player, and fast learner
• Advanced English proficiency

Responsibilities

• Manage and improve cloud infrastructure and services
• Automate operations to enhance reliability and scalability
• Support deployments, releases, and service enhancements
• Lead incident response and root cause analysis
• Collaborate globally and adapt to rotating coverage schedules

Short-Term Goals (1-3 Months)

• Complete training on the tech stack.
• Support, optimize, and improve production environments within a cloud engineering squad.
• Learn the service observability and application performance monitoring stack.
• Understand customer-focused service request workflows and technologies.

Medium-Term Goals (4-6 Months)

• Master customer-focused service request workflows to resolution.
• Continually monitor and tune application infrastructure for optimal performance, availability, and resource utilization.
• Collaborate with application teams to automate application configuration changes, setup, and deployment.

Long-Term Goals (7 Months & Beyond)

• Become a subject matter expert in core support service request workflows, documenting and implementing enhancement ideas.
• Act as a subject matter expert for new features and implemented enhancements, propagating knowledge within the team.
• Participate in technical discussions and design for new projects.
• Proactively identify opportunities for process improvement within the team and collaborate with stakeholders.

Company Information

Varicent is a market leader in Sales Performance Management (SPM), providing cutting-edge SaaS solutions that help organizations achieve revenue success. Recognized in reports by Forrester, Ventana Research, Gartner, and G2, Varicent's solutions are trusted by global industry leaders. Varicent fosters an environment that encourages innovation, collaboration, and professional growth.

Application Instructions

• Remote role – Mexico only
• Resume must be in English
• Advanced English is required