Cloud Support Engineer at Crusoe

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Cloud Computing, TechnologyIndustries

Requirements

3-5 years in a customer support role, with experience working in cloud, storage, networking environments
Knowledge of other public cloud technologies preferred (e.g., AWS, Azure, GCP)
Strong communication and customer service skills, with the ability to prioritize competing escalations
Excellent troubleshooting skills and ability to work with cross-functional teams

Responsibilities

Be a crucial first responder to customer challenges
Collaborate with Solutions, Product, and Engineering teams to create solutions
Identify and prevent problems from occurring
Contribute to the creation of documentation
Ensure customers can resolve their challenges quickly

Skills

Key technologies and capabilities for this role

AWSAzureGCPCloudStorageNetworkingTroubleshootingCustomer SupportDocumentation

Questions & Answers

Common questions about this position

What is the salary for the Cloud Support Engineer position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

The position is hybrid.

What skills and experience are required for this role?

Candidates need 3-5 years in a customer support role with experience in cloud, storage, networking environments, strong communication and customer service skills, excellent troubleshooting skills, and knowledge of public cloud technologies like AWS, Azure, GCP preferred.

What is the company culture like at Crusoe?

Crusoe emphasizes cross-functional collaboration with Solutions, Product, and Engineering teams, proactive problem-solving, customer advocacy, and a mission to align computing with climate goals using clean, renewable energy-powered AI infrastructure.

What makes a strong candidate for this Cloud Support Engineer role?

A strong candidate has 3-5 years of customer support experience in cloud, storage, and networking, excellent troubleshooting and communication skills, and the ability to collaborate cross-functionally while prioritizing customer escalations.

Crusoe

Utilizes wasted energy for computing power

About Crusoe

Crusoe Energy Systems Inc. provides digital infrastructure that focuses on using wasted, stranded, or clean energy sources to power high-performance computing and artificial intelligence. The company helps clients in the technology and energy sectors by offering scalable computing solutions that aim to reduce greenhouse gas emissions and support the transition to cleaner energy. Crusoe's approach involves converting excess natural gas and renewable energy into computing power, which allows them to maximize resource efficiency while minimizing environmental impact. Unlike many competitors, Crusoe specifically targets the intersection of energy and technology, generating revenue by supplying computing resources to enterprises that need significant computational power for applications like AI and machine learning, along with providing technical support.

Denver, ColoradoHeadquarters

2018Year Founded

$1,082.2MTotal Funding

SERIES_DCompany Stage

Energy, AI & Machine LearningIndustries

201-500Employees