Sr. Cloud Operations Engineer
AlignSalary not specified
- Full Time
- Senior (5 to 8 years)
$150,000 – $180,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess formal qualifications in cloud infrastructure or a related field, with preferred certifications in Azure and AWS, and demonstrable experience working in an MSP to deliver outstanding service outcomes. Strong knowledge of IT security frameworks such as ISO 27001, PCI, and CIS is required, along with experience working with general support ticketing systems and understanding of internet backbone technologies. Knowledge of Linux and Windows system administration and troubleshooting skills, as well as Powershell, Bash, and Python scripting languages, are also necessary.
Responsibilities
The Cloud Ops Engineer will manage and monitor service desk tickets per contracts and SLAs, taking action on assigned tasks within client SLAs and performing daily support including monitoring, troubleshooting, and ad hoc issue resolution per service standards. They will proactively monitor key client cloud environments using internal tools for performance, reliability, and security, and develop and implement future-proofing services. Additionally, the role involves assisting Senior Engineers/Architects on projects, supporting Services Manager in identifying/mitigating cloud security risks, implementing and maintaining strong security in client cloud infrastructure, developing and sharing knowledge/documentation, and providing client updates to Account Managers.
Skills
Azure
AWS
Automation
IT Security Frameworks
SLAs
Support Ticketing Systems
Databases (MySQL, MSSQL)
Storage and Backup Technologies
Linux
Windows
DNS
TLS
TCP/IP
CDNs
CI/CD (GitHub, BitBucket, GitLab, Azure DevOps)
Powershell
Bash
Python
Support and Monitoring Tools (Datadog, Opsgenie)
Patch Management
Backups
Reporting
Windows Server 2016/2019
Firewall
Intrusion Prevention Systems
Zendesk
API Automation
Cloudflare
Datadog Certifications
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees