Cloud Operations Support Associate at Alarm.com

Tysons, Virginia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BiotechnologyIndustries

Requirements

A minimum of a High School diploma coupled with 2+ years related experience; OR an Associate’s degree coupled with 1+ year related experience; OR a Bachelor’s degree coupled with 0+ years’ experience
Strong verbal and written communication skills
Strong analytical skills
Process-oriented with ability to pay close attention to details
Ability to work independently with little supervision
Excellent written/oral communication and interpersonal skills
Highly motivated, self-starter with ability to operate under minimal supervision
Basic Computer Knowledge including Networking and Cyber Security
Willingness to learn new skills and tools
A plus if candidate has: Associates degree, Bachelors degree or certification
Any of the following certifications: A+, Security+, and Network+
Experience with JIRA, Confluence, Salesforce, PagerDuty, Microsoft Office Suite

Responsibilities

Proactively monitoring alerts to ensure 24x7 operations and availability
Managing service impacting events as they occur in a timely manner
Triage and/or escalating events and incidents
Handling trouble calls and working closely with internal teams and external service providers and vendors to resolve service issues
Reviewing incidents and creating Incident Reports
Triage and maintain Major Incident bridge calls
Assisting on system upgrades and maintenance events
Assist in physical security monitoring at all corporate offices during after hours
24x7 shift rotation work, including after-hours, weekends and holiday coverage
Creating and resolving tickets in a ticket repository system
Responsible for high level notifications
Ability and eagerness to work with innovative electronic devices. This includes disassembling, reassembling, rewiring, and testing various security related devices
Pre and post activity testing verification
Writing and editing knowledge base articles
Other duties as assigned

Skills

Monitoring

Troubleshooting

Incident Management

Communication

Analytical Skills

Ticket Management

Knowledge Base

Security

Network

Software

Alarm.com

Integrated smart security solutions for businesses

About Alarm.com

Alarm.com offers smart security solutions for small to medium-sized businesses, integrating security, lighting, locks, video surveillance, and energy management into one app. This allows businesses to efficiently monitor and control their premises, benefiting from features like video monitoring and energy-saving smart thermostats. The company partners with authorized service providers to sell and install their systems, which come with low upfront costs and ongoing service fees. Alarm.com aims to provide comprehensive security management that helps businesses operate more effectively.

Tysons, VirginiaHeadquarters

2000Year Founded

$158.6MTotal Funding

IPOCompany Stage

Energy, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Pet Insurance

Educational Assistance Program

Company Equity

Risks

DIY home security systems could impact Alarm.com's market share.

Standalone security devices may attract customers away from ongoing service fees.

False alarms in security systems could affect customer satisfaction and retention.

Differentiation

Alarm.com integrates security, lighting, and energy management into a single app.

Their AI Deterrence technology offers advanced security features for tech-savvy customers.

They provide a cost-effective solution with low upfront costs and recurring service fees.

Upsides

The DIY home security market is projected to grow significantly by 2028.

32% of US households have a paid security service, offering market expansion opportunities.

Increased adoption of bundled services can boost customer acquisition and retention.

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