Sr. Cloud Infrastructure Engineer
Serve Robotics$150,000 - $200,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, AI, SoftwareIndustries
Requirements
- Additional background screenings
- Training
- Extended on-call shifts
Responsibilities
- Own the infrastructure stability for your designated customer(s)
- Assist the Engineering teams in monitoring alerts and troubleshooting errors in the customer’s Glean environment
- Actively engage in any customer major incident and write up, deliver, and lead the customer review of any post-incident RCA documents
- Coordinate and execute software releases based on agreed-upon processes & maintenance windows
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a remote position.
What is the salary for the Cloud Operations Engineer role?
This information is not specified in the job description.
What are the key responsibilities for this role?
The role involves owning infrastructure stability for designated customers, monitoring alerts and troubleshooting errors, participating in major incidents and leading post-incident RCA reviews, and coordinating software releases.
What is the company culture like at Glean?
Glean is a venture-backed startup with a team of experienced engineers from Google, Facebook, Slack, and other leading tech companies, focused on building a modern knowledge assistant to make knowledge work faster and more humane.
What should I know about the role's requirements?
This role is dedicated to select customers and requires additional background screenings, training, and extended on-call shifts to ensure infrastructure stability and provide professional application support.
Glean
AI-powered search tool for workplace productivity
About Glean
Glean enhances workplace productivity by providing an AI-powered search tool that works across all applications within a company. This tool utilizes deep learning-based Language Models to understand natural language queries, allowing users to find information more easily. It continuously learns from the specific language and context of a company, improving the relevance of search results without manual adjustments. Additionally, Glean offers a chat assistant that can analyze and summarize information from various company documents and conversations, further increasing efficiency. Unlike many competitors, Glean's focus on natural language processing and its ability to adapt to a company's unique context set it apart. The goal of Glean is to streamline information retrieval in the workplace, making it accessible and efficient for all types of organizations, from startups to large enterprises.
Palo Alto, CaliforniaHeadquarters
2019Year Founded
$637.1MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees
Benefits
Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.
Competitive compensation - Have a real stake in your job and your future with competitive stock options.
401(k) - We make it easy to save for the future today by contributing to a 401k.
Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.
Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.
Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown
Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.
Learning and development - We offer a learning stipend to help you grow and achieve your goals.
Free meals - With lunch and dinner options every day, no need to work while you’re hungry.
Risks
Inflated valuations in AI could lead to financial instability for Glean.
Competition from tech giants like Microsoft and Amazon pressures Glean's market share.
Opening a new office in Bengaluru may strain resources and impact operational efficiency.
Differentiation
Glean uses AI to enhance workplace productivity with a unique search tool.
The platform integrates with enterprise data, providing personalized, context-aware search results.
Glean's AI assistant offers analyses and summaries, reducing time spent on information retrieval.
Upsides
Glean's $260M funding round doubled its valuation to $4.6 billion in 2023.
The rise of hybrid work models increases demand for Glean's seamless information retrieval tools.
Growing data privacy emphasis allows Glean to offer robust, compliant data hosting options.
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