CLO Client Administrator IV

Overview

As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity including the collection of payments and investor waterfall distributions. Additionally, the team monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes. Join our dynamic experienced team focused on enhancing overall client experience through technology and continuous process improvement. Candidates who are interested in a fast-paced environment with career advancement opportunities should apply.

Location

Other acceptable locations include: Wilmington, DE, Boston, MA, Philadelphia/Radnor, PA, Houston/Dallas, TX, Chicago, IL

Employment Type

Full time

Primary Responsibilities

• Continuous reassessment and evaluation of processes is engrained in the team’s DNA. We take a collaborative approach to identifying, assessing, developing, and implementing solutions across the platform. Additionally, we anticipate special projects and initiatives to be a regular occurrence for team members to participate in.
• You’ll gain experience by:
  • Supporting the Relationship Manager with oversight of client relationships
  • Performing daily cash application and position reconciliation
  • Performing daily and monthly tie-outs of underlying loan characteristics
  • Liaising with auditors, underwriters, CLO managers, private debt managers, and other parties involved
  • Assisting with global asset set up and maintenance
  • Performing trade and wire processing for daily trading activity
  • Strategize, recommend, and implement innovative ideas for improved daily workflows
  • Exposure across entire lifecycle of servicing loan clients including account setup, KYC procedures, global asset setup & maintenance, notice processing, warehouse reporting, CLO / Compliance Reporting & waterfall payments
• Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promoting an environment that supports diversity and reflects the M&T Bank brand.
• Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completing other related duties as assigned

How You Can Grow Your Career

• Our team employs extensive cross-training in order to provide employees with a comprehensive view of all aspects of servicing our clients. This position will provide the opportunity to learn various roles, processes & procedures to meet client expectations.
• Defining and building individualized career pathing for our staff including leadership, project related, client relationship, operations and analytics roles.

Scope of Responsibilities

• The position may mentor and provide guidance to less experienced personnel or other staff.

Education and Experience Required

• Bachelor’s degree and a minimum of 1 year relevant work experience with direct client contact, OR in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 years’ relevant work experience with direct client contact
• Strong focus on customer service and satisfaction
• Excellent verbal and written communications skills