d) at Alcon

Teltow, Brandenburg, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Eye Care, Medical DevicesIndustries

Requirements

Natural science degree (biomedical, engineering, etc.) or degree/trained in Optometry
Fluent in English (spoken/written)
Proven experience in customer service, field service, clinical support and training in the medical devices industry
Strong communication skills, along with a solid work ethic and organizational abilities
Excellent knowledge of Microsoft Office, particularly Word, Excel and PowerPoint

Responsibilities

Work collaboratively with software and hardware development teams to define new product requirements and specifications
Manage and execute product evaluations with surgeons and clinic staff
Document development results, including design specifications
Support new product introductions with surgeons, analyze feedback, and share findings with the project team
Create customer-facing documentation
Develop training materials and conduct training sessions for Alcon personnel
Provide fourth-level support for application-specific support requests from the field
Conduct clinical complaint investigations and prepare reports

Skills

Product Requirements

Product Specifications

Product Evaluations

Surgeon Training

Clinical Support

Customer Documentation

Training Materials

Complaint Investigations

Medical Devices

Optometry

Biomedical Engineering

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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