Clinical Strategy Manager, Provider Product

Position Overview

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Headway's mission is to build a new mental health care system that everyone can access. We have developed technology that helps people find great therapists through a software-enabled national network of providers who accept insurance. Despite 1 in 4 people in the US having a treatable mental health condition, the majority of providers do not accept insurance, making therapy unaffordable for most. Headway aims to change this by making it easy for therapists to accept insurance and scale their practices.

Founded in 2019, Headway has grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states. Our providers use our software to serve over 1 million patients. We are a Series D company with over $325m in funding from prominent investors including a16z, Accel, GV, Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation. We are looking for individuals who want their time at Headway to be the most meaningful experience of their career and to help change mental healthcare for the better.

As the Clinical Strategy Manager for Provider Product at Headway, you will be instrumental in shaping our provider-facing technology by integrating clinical expertise into the product development lifecycle. You will collaborate with Product, Clinical, and Customer Experience teams to ensure our tools are safe, compliant, and designed to promote patient safety, clinical quality, and provider engagement. Your role will involve contributing clinical insights, research, and provider feedback to inform product decisions, drive roadmap execution, and support documentation and training. You will also assist with quality initiatives, including incident and complaint investigations, and contribute to Headway’s quality improvement efforts. Success in this role requires strong collaboration, clear communication, and the ability to work both independently and within cross-functional teams. Your work will directly support our mission to create a best-in-class digital experience that empowers clinicians to deliver high-quality, effective, patient-centered care at scale.

Headway is the only tech-enabled behavioral health Managed Services Organization (MSO) built entirely on in-house software, uniquely positioned to transform the clinical experience. We currently support over 40,000 clinicians and hundreds of thousands of patients nationwide, making your impact significant across the country.

Requirements

• A licensed clinician with 8+ years of post-graduate experience (LCSW, LMHC, PsyD, PhD, or equivalent).
• Strong experience in clinical quality, strategy, healthcare operations, or developing EHRs.
• Demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized.
• Experience working in health plans, health systems, and/or value-based healthcare startups.
• Experience developing digital health products and/or electronic health records.
• Adept at collaborating and communicating effectively with product, operations, and sales teams to integrate clinical strategy across the organization.

Responsibilities

• Under the supervision of the Medical Director, support the expansion of Headway's provider-facing digital product and platform.
• Collaborate with specialized Headway product teams across provider, patient, payer, and billing domains to identify critical product initiatives.
• Ensure comprehensive clinical input is integrated throughout all stages of product development.
• Leverage clinical expertise to guide the Product team in developing and enhancing comprehensive processes that optimize patient care, patient safety, clinical quality, and the overall experience on Headway's platform and technologies.
• Distill complex clinical processes and language to facilitate product implementation.