Lead Product Manager - Clinical Solutions

Employment Type: Full time Location: Remote

Position Overview

Become a part of our caring community and help us put health first. We’re seeking a strategic, results-driven Lead Product Manager to design and deliver innovative clinical solutions that improve health outcomes for our members and providers. In this high-impact role, you’ll drive the full product lifecycle from ideation through delivery with a focus on scalable digital and non-digital clinical solutions. You’ll sit at the center of product, strategy, clinical operations, and technology and play a critical role in shaping the future of care delivery at scale.

The Lead Product Manager partners across various multi-disciplinary teams at Humana to design, define, and deliver digital and non-digital clinical solutions to help drive improved health outcomes for our members. The Lead Product Manager sits at the center of strategy, design, engineering, technology, clinical, and operations and is responsible for owning the full end-to-end product lifecycle. You should apply for this role if you are a leader who is passionate about solving complex healthcare problems and are looking for an opportunity to deliver innovative clinical products and programs at scale.

Responsibilities

• Develop and own the product vision, product strategy, Objectives and Key Results (OKRs), roadmaps, requirements, and execution of multiple clinical programs and products.
• Utilize product management processes and tools such as: user research and concept testing, opportunity sizing and business case development, product blueprints, training development, and the ability to de-risk barriers to scale. Leverage a preferred Product framework consistently.
• Refine the backlog and make prioritization decisions across competing priorities. Display ability to balance and present tradeoffs between business objectives and customer needs.
• Successfully work with customer and internal stakeholders to understand pain points and workflow issues with existing live product features. Proactively work to mitigate risk.
• Inform data requirements with business rationale. Work with relevant partners to develop plans for data ingestion and optimization.
• Identify the highest impact areas for our members and providers. Translate metrics into business decisions and well-defined business use cases.
• Leverage a design-first (e.g., “double diamond”) approach to developing product requirements, including partnering with design/research, marketing, engineering, technology, and other team members to deeply understand member and provider needs. Collaborate with internal stakeholders to ensure alignment with business partners and member needs.
• Successfully leverage quantitative and qualitative research to create prioritized requirements when defining solutions and workflows.
• Iteratively and consistently work to improve our products and programs by looking for new ways to deliver value to our members and providers.
• Leverage a consistent and data-based framework for making buy/build/partner decisions when scoping solutions. When applicable, successfully partner and co-develop with external digital health companies to launch a clinical product or program.
• Implement agile and lean methodologies to rapidly learn and iterate product concepts to create sticky user experiences and to consistently assess value and “fail faster”.
• Define success for each phase of the product lifecycle from initial feasibility phase to fully scaled solution. Define Key Performance Indicators per phase and path to incremental value and continuous optimization. Drive product success metrics including market adoption, customer satisfaction, and utilization.
• Serve as a leader on the clinical product team. Coach and mentor junior product managers to grow their product skills and abilities. Proactively contribute to team culture and help drive cross-team strategic initiatives and best practices.

Role Essentials

• Bachelor's degree
• 7 or more years of experience in product management or a related field.