Clinical Programs & L&D Manager at Bond Vet

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary Services, HealthcareIndustries

Requirements

Clinical background (veterinary technician or veterinarian)
Autonomous following strategic alignment: Converts agreed priorities into plans, executes independently, and flags risks early
Detail-oriented and accountable: Tracks commitments, meets deadlines without reminders, and closes loops
Solution-oriented: Surfaces options, recommends a path, and moves decisions to done
Leads through influence—thrives in a matrix, aligning dotted-line AMD/RMD/MD partners with clear goals, cadence, and accountability
Builder/finisher: Doesn’t just plan—develops, gathers feedback, and iterates quickly
Data-informed & practical: Sets simple metrics, monitors progress through pilot and post-deployment, and makes it easier for teams to do the right thing
Calm under change: Prioritizes, makes progress with imperfect info, and keeps teams aligned

Responsibilities

Focus on program development, deployment planning, execution, assessment, and improvement; measure adoption and outcomes
Maintain clinical skills by practicing alongside clinical teams and using the opportunity to train and upskill teams
Presence in clinics as needed to identify areas of opportunity, support program and project deployment, and unblock gold-standard care
Dotted-line leadership management: Enable AMD/RMD excellence through availability, alignment, and consistent follow-through
Draft project charter or SOPs, checklists, and templates; partner with SMEs for accuracy
Support pilot as needed with clear success metrics and KPIs/SLAs; launch with change-management guides including job aids, training materials, and hosting office hours; publish a RACI so ownership is clear
Data stewardship: Choose appropriate data sources (LMS, Sheets, Domo), analyze data to identify trends and insights, and translate results for clinical and executive audiences
Assess needs: Partner with the CVO, VP Medical Quality, Sr. Director of Nursing, and AMD/RMDs to identify needs and maintain role-based skills matrices (DVMs, nurses, clinic leaders)
Support onboarding design: Build 30/60/90 programs for doctors and nurses with competency checklists, shadowing guides, job aids, and sign-off rubrics; keep a single, version-controlled onboarding hub
Leadership development: Co-create development curricula for clinic leaders (coaching, feedback, ER basics, workflow management), run cohort sessions, and coordinate speakers/SMEs

Skills

Key technologies and capabilities for this role

Veterinary MedicineClinical LeadershipProgram DevelopmentLearning & DevelopmentTraining ProgramsProtocol DevelopmentTeam TrainingMedical Quality AssuranceField Medical LeadershipStakeholder Engagement

Questions & Answers

Common questions about this position

What clinical background is required for this role?

The ideal candidate has a clinical background as a veterinary technician or veterinarian.

What are the main priorities for this position?

The priorities include building a Learning & Development engine focused on program development, deployment, execution, assessment, and improvement; maintaining field presence in clinics to train teams and support care; and providing dotted-line leadership to enable AMD/RMD excellence.

What personal strengths are they looking for in candidates?

They seek candidates who are autonomous yet strategically aligned, detail-oriented and accountable, solution-oriented, lead through influence in a matrix structure, are builders/finishers, data-informed and practical, and calm under change.

Is this a remote position or does it require clinic presence?

The role requires field presence in clinics to maintain clinical skills, train teams, identify opportunities, and support program deployment.

What makes a strong candidate for this Clinical Programs & L&D Manager role?

A strong candidate is a dynamic, hands-on clinical leader (vet tech or veterinarian) who is action-oriented, excels at program development and deployment, leads through influence with field medical leaders, and demonstrates the listed strengths like autonomy, accountability, and being solution-oriented.

Bond Vet

Veterinary care provider for pets

About Bond Vet

Bond Vet provides veterinary care focused on urgent and wellness visits for pets, specifically cats and dogs. Their services include in-person appointments at animal hospitals located in various regions, as well as virtual consultations through telehealth. This allows pet owners to receive timely care without needing to visit an emergency room or wait for a primary care appointment. What sets Bond Vet apart from other veterinary providers is their emphasis on convenience, with flexible appointment hours, including mornings, evenings, and weekends, and a warm, comfortable environment for pets. The company's goal is to deliver compassionate and affordable care, strengthening the bond between pets and their owners.

New York City, New YorkHeadquarters

2019Year Founded

$236.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

201-500Employees

Benefits

We offer comprehensive healthcare plans and One Medical membership

We provide CE stipends to foster skill development and growth

Our vets oversee a diverse case mix, from wellness to urgent care

We’re open 10am-8pm, providing reasonable hours and flexible scheduling

Flexible scheduling and 5-day weekends because your work is not your life

We offer 401(k) through Betterment

We provide free snacks and weekend meals to keep you energized

We plan fun events so you can unwind with your team

We offer generous parental leave, so you can bond with your newborn

Our business model enables us to offer the most competitive pay, with gainsharing for our entire veterinary team — you gain from our growth.

Risks

Competition from tech-enabled veterinary services may impact Bond Vet's market share.

Rising costs of veterinary supplies could squeeze Bond Vet's profit margins.

Rapid clinic expansion may strain Bond Vet's service quality consistency.

Differentiation

Bond Vet offers urgent care for pets, filling a gap in veterinary services.

The company provides telehealth services, enhancing convenience for pet owners.

Bond Vet's clinics are located in major urban areas, ensuring accessibility for clients.

Upsides

Increased demand for telehealth services boosts Bond Vet's virtual visit offerings.

Rising pet insurance adoption allows Bond Vet to offer comprehensive care packages.

AI integration with Domo enhances diagnostics and personalized care at Bond Vet.

Land your dream remote job 3x faster with AI

Try Jobo Free