[Remote] Clinical Manager, Clinical Operations at Spring Health

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare TechnologyIndustries

Requirements

3+ years of leadership and management experience

Responsibilities

Supervise and lead clinical team members delivering services across crisis response and high risk care management programs
Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination
Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
Ensure that timely and effective Critical Incident Response is delivered as needed
Deliver case audit feedback and coaching, providing clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health

Skills

Clinical Operations

Team Leadership

Mental Health Crisis Management

Critical Incident Response

Quality Assurance

Clinical Judgment

24/7 Operations

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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