Clinical Consultant II, Enabling Technologies - Florence, SC at Medtronic

Florence, South Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Reside within the territory and drive to multiple accounts throughout the region
Valid driver's license
Perform all duties within the Quality System and BCS requirements
Field-based role with travel outside the territory

Responsibilities

Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with customers
Represent Medtronic during technology-enabled procedures to provide technical assistance
Maintain system hardware and software to maximize system performance
Install software and hardware upgrades
Perform system preventative maintenance
Provide telephone clinical support to customers
Use UNIX/LINUX commands to modify operating files
Fulfill Software and Service Contract obligations
Act as the primary Medtronic customer liaison for repair and technical support issues
Provide timely information to the district team regarding customer concerns, issues, and market opportunities
Provide service to customers per their individual needs
Maintain familiarity with status of calls and issues at customer sites
Report necessary complaints and partner with Clinical Manager/NRC to ensure full resolution
File weekly site visit and customer contact reports for service improvement purposes
Educate and train physicians and hospital personnel (OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies) on technical matters relating to technology-enabled procedures
Provide a clinical resource for surgeons, clinicians, and others being trained
Update customers on tips, shortcuts, and suggestions as appropriate
Participate in in-house sponsored customer training at designated sites for both internal and external partners
Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures
Work and collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for Navigation and Robotics for applicable technology-enabled procedures
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
Submit reports and provide information as directed
Cooperate with all personnel on the execution of Company programs
Support more complex, new image-guided products and applications to physicians and hospital staff
Work as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals
Provide input on new product development based on in-field experience
Responsible for documentation at new or existing installations
Adhere to company policies and conduct all business in an ethical manner

Skills

Key technologies and capabilities for this role

NeurosurgeryNavigationRobotic Assisted SurgeryTechnical SupportHardware MaintenanceSoftware InstallationUNIXLINUXSystem Preventative MaintenanceCustomer TrainingClinical Support

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This is a field-based role requiring you to reside within the territory, drive to multiple accounts throughout the region, and travel outside the territory. A valid driver's license is essential.

What technical skills are required for this role?

Key technical skills include using UNIX/LINUX commands to modify operating files, maintaining system hardware and software, installing software and hardware upgrades, performing system preventative maintenance, and providing telephone clinical support.

What are the main responsibilities in customer support?

Responsibilities include acting as the primary customer liaison for repair and technical support, providing timely information on customer concerns and market opportunities, maintaining familiarity with call statuses, and filing weekly site visit reports.

What kind of training and education support is provided or required?

The role involves educating and training physicians, hospital personnel on technical matters, providing clinical resources for surgeons and clinicians, participating in customer training sessions, and enabling train-the-trainer programs for hospital staff.

What is the company culture like at Medtronic?

Medtronic emphasizes a lifelong career of exploration and innovation, leading with purpose to champion healthcare access and equity, while breaking down barriers to innovation in a connected, compassionate world.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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