EAP Management Consultant
Spring HealthSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- Relevant Master’s degree or equivalent qualification in Psychology or Social Work
- Registration with the relevant professional body within Israel
- Minimum of 2 years post-masters working experience
- Able to provide counselling within a short-term framework and case management
- Computer literacy & ability to type fast
- Bilingualism (English and Hebrew) is an asset; Ability to counsel in Arabic will be a benefit
- Ability to effectively merge Clinical and EAP focus
- Client service orientation
- Articulate
- Good telephone manner and ability to provide telephonic therapy
- Good Clinical understanding and ability to manage risk
- Good time management ability
- Ability to work within a team
- Ability to work well under pressure
- Business and commercial awareness
- Preference for background and working experience in the EAP field
- Availability for shift-based work (24/7 operations, initially standard hours)
Responsibilities
- Provide the first point of contact for employees accessing Lyra Israel
- Provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical and Operations Manager
- Accurately capture all information on the database pertinent to the clinical management of the case
- Adhere to all clinical protocols, standards, and procedures as laid out by the Clinical and Operations Manager
- Adhere to the operational standards as set out by Clinical and Operations Manager
- Provide short term telephonic counselling and case management of service users
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Clinical Consultant position?
This information is not specified in the job description.
Is this a remote position, and what are the location requirements?
The role is location independent and involves short term telephonic counselling and case management.
What qualifications and skills are required for this role?
Candidates need a relevant Master’s degree or equivalent in Psychology or Social Work, registration with the relevant professional body in Israel, minimum 2 years post-masters experience, and skills like computer literacy, bilingualism in English and Hebrew, good telephone manner, and ability to work under pressure.
What is the work schedule and team environment like?
It's a permanent five-day-a-week role that is shift-based due to 24-hour operations, starting with standard hours, and requires ability to work within a team under pressure.
What makes a strong candidate for the Clinical Consultant role?
Preference is given to candidates with background and experience in the EAP field, bilingualism in English and Hebrew (Arabic is a benefit), and strong client service orientation with good clinical and commercial awareness.
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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