Clinical Account Educator

About iRhythm

Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.

About This Role

The Clinical Account Educator serves as the primary clinical contact for healthcare providers, supporting appropriate use of ambulatory cardiac monitoring services while managing conversations around off-label and/or investigational uses. In this role, you will provide customer education, while emphasizing regulatory compliance, to maintain the integrity of interactions and promote safe, evidence-based practices.

Responsibilities and Duties

Clinical Expertise

• Provide expert knowledge on approved indications for iRhythm’s ambulatory cardiac monitoring systems and services.
• Discuss off-label or investigational use only in response to unsolicited scientific inquiries, ensuring compliance with regulatory and legal standards.

Customer Engagement on Off-Label or SIUU (Scientific Information on Unapproved Use) Topics

• Respond to unsolicited inquiries regarding off-label use with balanced, evidence-based information.
• Guide healthcare providers toward peer-reviewed studies, medical literature, or ongoing research to support understanding of off-label applications.
• Travel for onsite support of off-label use and SIUU training (up to 70%).
• Avoid proactively promoting off-label or investigational use, adhering strictly to company and regulatory guidelines.
• Educate providers regarding the boundaries of evidence-based use and the clinical scenarios supported by current guidelines.
• Serve as a clinical resource to commercial and marketing partners.
• Participate in sales team training, service updates, presentations, journal clubs, and other approved meetings as appropriate.
• Partner with Clinical Operations and Medical Affairs groups and compliantly collaborate with commercial team.

Education and Training

• Conduct educational sessions on the proper application of cardiac monitoring services for approved indications, including arrhythmia detection and other clinically validated uses.

Support for Regulatory Compliance

• Stay updated on FDA, CMS, HIPAA, and IDTF-specific regulations governing device and service use.
• Ensure that discussions regarding off-label use are handled transparently, following FDA guidelines for scientific exchange.

Collaboration and Feedback

• Partner with internal teams (e.g., clinical, compliance, legal, regulatory, medical affairs) to address gaps in clinical protocols or unmet needs identified during discussions of off-label use.
• Provide customer feedback to inform future studies or expanded indications for monitoring technologies.

Qualifications

Education

• Clinical or scientific degree in health sciences (e.g., RN, APN, PA).
• Credentialing or specialization in cardiology, electrophysiology, or diagnostic sciences is an advantage.

Preferred Experience

• 3–5 years in a clinical educator, or similar role, particularly in a regulated environment such as diagnostics, biomedical devices and/or experience supporting cardiac monitoring IDTFs (Clinical and/or Commercial support).
• Experience addressing off-label use discussions or working within FDA-compliant frameworks is a significant asset.

Skills

• Familiarity with guidelines on off-label use and other SIUU frameworks.
• Strong relationship-building and communication skills for engaging electrophysiologists, cardiologists, and clinical teams.

Compliance in Customer Engagement

• To address off-label use or SIUU: Solicited Only.