[Remote] Field Service Engineer 2 - Columbia, SC at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience
Technical capabilities including troubleshooting, repair, and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. (no sponsorship)
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time; ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity (preferred)

Responsibilities

Perform timely and accurate preventative maintenance of medical equipment in one or more modalities within a hospital or healthcare system
Follow all Field Modification Instructions and/or Instrument Service Information bulletins
Work independently to troubleshoot and perform moderately complex repairs on assigned equipment
Independently perform and lead equipment installations in one or more modalities
Lead communications with customers and serve as escalation point for customer-related concerns, including installations
Own customer issues from dispatch or identification to resolution
Proactively engage with other team members to ensure appropriate solutions for the customer
Lead installations, validations, maintenance, and service repairs on designated equipment
Leverage customer knowledge and relationships to assist with contract and on-demand revenue growth
Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction
Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; document all work performed daily, including debriefing, metrics, and ordering parts
Partner with the customer and/or sales team to recommend value-added services
Utilize the GEHC escalation process and work with region and national support to define and implement corrective action plans

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingService RepairsEquipment InstallationsCustomer CommunicationField ServiceMedical EquipmentRegulatory ComplianceService ExcellenceValidations

Questions & Answers

Common questions about this position

What are the education and experience requirements for this Field Service Engineer role?

Candidates need an Associate degree in a related field or equivalent military education plus 4 years of experience servicing electronic equipment, or a high school diploma/GED with 6 years of relevant experience.

Is this Field Service Engineer position remote or on-site?

This information is not specified in the job description.

What is the salary for the Field Service Engineer 2 position?

This information is not specified in the job description.

What technical skills are required for this role?

Required skills include technical capabilities in troubleshooting, repair, and installation of equipment, experience with web applications, and proficiency with Microsoft suite products. A valid Driver’s License is also required.

What does GE HealthCare look for in strong candidates for this Field Service Engineer position?

Strong candidates have experience servicing electronic equipment, can work independently on troubleshooting and installations, lead customer communications, and drive customer satisfaction through service excellence.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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