Client Support specialist – Capital Markets at Nasdaq

Vilnius, Vilniaus Apskritis, Lithuania

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€31,200 – €37,200Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Capital Markets, FinanceIndustries

Requirements

Degree in Business, Finance, Engineering, Computer Science, Mathematics, or a related field — or equivalent experience
Proven experience in software support, implementation, QA, or IT/Finance systems, with direct client interaction
Good understanding of capital market products (e.g. FX, FXD, IRD, Bonds, Liquidity/Treasury), pricing, valuations, and position management
Strong English communication skills
Familiarity with tools and technologies like Jira, SQL, Excel (formulas), system installation, and log analysis
Determined, quick learner, and effective team player
Valid work permit for the EU
No previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania (except minor road traffic violations)

Responsibilities

Own the lifecycle of customer-reported defects — replicate issues locally, build test cases, report to internal stakeholders (including R&D), explore workarounds, collaborate with engineering on fixes, perform QA, and schedule delivery to customers
Provide expert advice on Calypso product usage and configuration, share known resolutions, and manage client replication environments in the Nasdaq support lab
Work closely with partners and internal teams such as Engineering, QA, Product Management, and Customer Success to ensure effective issue resolution and product improvement
Continuously learn new features, share insights with team members, and advocate for product enhancements to improve customer experience
Contribute to the development of tools and processes that improve customer satisfaction and support efficiency

Skills

Jira

SQL

Excel

log analysis

system installation

Calypso

test cases

Nasdaq

Operates electronic stock exchange and financial services

About Nasdaq

Nasdaq operates one of the largest electronic stock exchanges in the world, providing a platform for buying and selling securities. It caters to a wide range of clients, including individual and institutional investors, as well as corporations. Nasdaq offers various financial products and services, such as the Nasdaq Smart Portfolio, which uses advanced analytics to help investors optimize their stock portfolios. Additionally, Nasdaq supports non-financial marketplaces and is recognized for its efforts in sustainable investment practices. The company earns revenue through transaction and listing fees, along with subscription services for its products. Nasdaq aims for global expansion and innovation, with nearly 40 offices around the world.

New York City, New YorkHeadquarters

1971Year Founded

$9,370.5MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Risks

Adenza acquisition's high price may affect shareholder confidence and stock performance.

Integration of Metrio's ESG software may face challenges, delaying expected benefits.

Nasdaq's secondary stock offering could lead to stock dilution, affecting shareholder value.

Differentiation

Nasdaq operates one of the world's largest electronic stock exchanges.

Nasdaq offers advanced analytics through its Smart Portfolio for investment optimization.

Nasdaq is a pioneer in sustainable investment practices with a focus on ESG solutions.

Upsides

Nasdaq's acquisition of Adenza expands its financial technology capabilities.

Nasdaq's secondary stock offering could provide capital for strategic investments.

Nasdaq Private Market's Series B financing indicates strong investor confidence.

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