Client Support Specialist at Autotrader.ca

Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Experience leveraging AI and Generative AI (GenAI) to enhance productivity, automate repetitive tasks, and optimize workflows
Ability to integrate AI-driven solutions into daily work, such as code generation, debugging, reviews, documentation, and decision support
Proactive approach to exploring and implementing AI tools that drive innovation and streamline processes

Responsibilities

Provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader
Serve as the internal primary point of contact between the customer and AutoTrader for specific customer-related issues
Provide or act as liaison for customer support, technical support, support for adding or setting up products
Plan and make recommendations for the customer's account, including preparing sales presentations and monthly reports
Review analytics regarding activity and ROI and provide account guidance to the client
Work closely with Outside/Inside Account Managers, Account Directors, Online Sales Consultants, and Sales Management regarding customer accounts
Build strong customer relationships

Skills

Customer Service

Client Support

Communication

Problem Solving

Automotive Knowledge

Autotrader.ca

Digital solutions for used car dealers

About Autotrader.ca

Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all aimed at helping dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, allowing dealers to focus on sales without being overwhelmed by complex tools. The company uses a subscription-based model for its services and also generates revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively while providing extensive customer service and resources.

Toronto, CanadaHeadquarters

1975Year Founded

ACQUISITIONCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Employee and Family Assistance Program

Gym Membership

Wellness Program

Conference Attendance Budget

Professional Development Budget

401(k) Company Match

Performance Bonus

Risks

Increased competition from AutoScout24's expanded services pressures Trader.ca to innovate.

AutoScout24's acquisition may lead to strategic shifts disrupting Trader.ca's operations.

Potential sale by Thoma Bravo could create uncertainty affecting morale and retention.

Differentiation

Trader.ca offers a comprehensive suite of digital solutions for car dealers.

The company emphasizes simplicity and effectiveness in its digital tools.

Trader.ca provides extensive customer service and product support resources.

Upsides

AI-driven personalization can enhance user experience and increase engagement.

AR integration allows users to visualize vehicles, improving satisfaction and reducing returns.

Subscription-based car ownership models align with Trader.ca's service model, offering expansion opportunities.

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