Senior Client Success Manager
Heartbeat HealthSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Commercial Real Estate, SaaS, TechnologyIndustries
Requirements
- Curious, coachable, and ready to dive headfirst into a fast-paced, goal-driven environment
- Embrace new tools and technologies to work smarter and faster
- 1+ years of professional experience (bonus if in CRE, SaaS, or sales, but mindset and hustle matter most)
- Thrive on structure, love hitting goals, and get fired up by being part of a team that’s building something big
- Located in New York, NY, and able to work from the office four days a week
Responsibilities
- Engage with clients using VTS to transform commercial real estate operations
- Generate meaningful client interactions at scale using data-driven workflows and AI tools
- Test new engagement strategies
- Provide critical insights to Client Success and Product teams
- Collaborate closely with CS mentors, marketing partners, and senior leadership to contribute to client retention
- Form relationships with senior decision makers, asset managers, and brokers at top commercial real estate firms
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work location and office requirement for this role?
The position is located in New York, NY, and requires working from the office four days a week.
What benefits does VTS offer?
VTS provides competitive compensation, comprehensive health benefits including dental and vision, pre-tax commuter benefits, a 401(k) plan, an education stipend, executive coaching, training programs, and fun perks like quarterly happy hours, wellness events, clubs, and team lunches.
What skills or experience make someone a great fit for this Client Success Representative role?
Candidates should be curious, coachable, and ready for a fast-paced environment, embrace new tools and technologies, have 1+ years of professional experience (bonus in CRE, SaaS, or sales), thrive on structure, love hitting goals, and enjoy team collaboration.
What is the company culture like at VTS?
VTS fosters a culture of striving for excellence with executive coaching and training, customer and employee obsession with fun events, curiosity through learning stipends, moving as one in an open floor plan for collaboration, and ownership via company equity.
What career growth opportunities are available in this role?
There is a clear path for promotion to Client Success Manager roles and beyond, with top CSMs and leaders starting in this position, supported by training, mentors, and a scaling team.
VTS
Software solutions for commercial real estate
About VTS
VTS offers software solutions for the commercial real estate (CRE) industry, focusing on leasing, asset management, and marketing. Its platform centralizes portfolio data, providing real-time insights that help clients make informed decisions and improve efficiency. VTS stands out with its subscription-based model and features like the VTS Market solution, which enhances tenant engagement through data analytics. The company's goal is to empower CRE revenue teams to optimize performance and increase revenue.
New York City, New YorkHeadquarters
2012Year Founded
$296.3MTotal Funding
SERIES_ECompany Stage
Enterprise Software, Real EstateIndustries
501-1,000Employees
Benefits
Be Taken Care Of - VTS offers competitive compensation, comprehensive health benefits (including dental and vision), flexible vacation time and a 401(k) plan.
Parental Leave - 16 weeks 100% paid parental leave to the primary caregiver and 6 weeks 100% paid parental leave to the secondary caregiver.
Wellness - Dedicated monthly wellness events to promote physical and mental well-being.
Executive Coaching - Dedicated executive coaches on-site available to all employees, no matter what role you have in the company.
Own a Piece of Something Big - Be an owner of the company you’re building with our equity packages.
Never Stop Learning - Benefit from a culture that promotes new learning. VTS regularly hosts informal education sessions and provides an allowance for external courses.
Risks
Emerging proptech startups may erode VTS's market share with similar SaaS solutions.
Economic downturns could reduce demand for VTS's leasing and asset management platforms.
Data privacy concerns may impact VTS's ability to utilize data for analytics.
Differentiation
VTS unifies owners, operators, brokers, and customers in a single real estate platform.
VTS Activate Workplace enhances employee engagement with personalized, branded workplace experiences.
VTS 4 uses AI to predict tenant demand 6-9 months ahead of leasing activity.
Upsides
VTS's platform manages over 13 billion square feet, showcasing its extensive market reach.
The launch of VTS Activate Multifamily expands VTS's presence in the residential sector.
Demand for office space is growing, with VTS's VODI indicating positive leasing trends.
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