[Remote] Client Success Partner - Enterprise at 360Learning

Paris, Ile-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, HR Tech, SaaSIndustries

Requirements

3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
Proven knowledge of the SaaS B2B industry (plus)
Proven interest in the digital industry, education, and e-learning in particular
Excellent interpersonal and communication skills
Native French, and excellent English proficiency (B2 minimum)

Responsibilities

Build strong relationships with HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of largest clients to develop usage, adoption & impact of the 360Learning platform
Act as a facilitator for Enterprise clients by coordinating different 360Learning resources (technical, pedagogical, etc.)
Empower clients with the Enterprise positioning and vision provided by the solution
Ensure renewal or signing of new contracts for accounts in your portfolio
Within 1 month: Master the product and Convexity corporate culture; familiarize with CSP team processes and tools; participate in first customer meetings
Within 3 months: Take over a portfolio of existing Enterprise customers; start new projects with prospects and clients
Within 6 months: Define learning transformation roadmap with clients and identify needed resources; define retro-planning of initiatives; identify and document customer use cases; develop trust-based relationships, especially with Top Management; work with Account Managers on up-selling/cross-selling opportunities
Within 12 months: Reduce churn by identifying at-risk customers and implementing remedial action plans; identify strong leaders & advocates within client teams; develop and share good business practices with the Client Success team

Skills

Customer Success

Account Management

Client Relationship Management

Upselling

Cross-selling

Churn Reduction

Project Coordination

Roadmap Planning

Stakeholder Engagement

Digital Learning

HR Strategy

SaaS

Learning Platforms

360Learning

Corporate learning platform for employee upskilling

About 360Learning

360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.

New York City, New YorkHeadquarters

2013Year Founded

$235.7MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, EducationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave

Risks

Integration challenges with eLamp's technology could delay new feature rollouts.

Economic uncertainties may impact 360Learning's expansion plans in North America.

Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.

Differentiation

360Learning offers a collaborative learning platform leveraging AI for personalized learning.

The platform integrates with Salesforce and HR systems to align training with business goals.

360Learning's iterative training framework allows for constant course improvement by peer feedback.

Upsides

360Learning's North American operations grew 65% year-on-year, showing strong market demand.

Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.

Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.

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