Client Success Manager/ Sales Representative at Jet Support Services

Mountlake Terrace, Washington, United States

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$60,000 – $75,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, HealthcareIndustries

Requirements

Bachelor's Degree, or 1 year of sales experience
Drive to hit KPIs in a fast-paced office setting
A Growth Mindset and openness to receive and implement feedback
Minimum 2+ years of team management or leadership experience
Professional verbal and written communication skills
Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
Ability to work through uncomfortable moments to build authentic relationships
Proficiency with various office technologies, including CRM systems, Microsoft Word, Power BI and Excel

Responsibilities

Serve as the lead point of contact for provider partners working through onboarding processes and milestones
Track touch points including phone calls, emails, forms, or other tools utilized for provider engagement by logging each interaction in the CRM
Set clear expectations for completion timelines with providers and meet consistently to discuss those goals
Identify ways to improve the provider experience in the onboarding and off-boarding process and collaborate with the Operations Team to implement solutions
Provide enrollment for early practice management trainings including seminars and other course materials
Cultivate the community by highlighting community events, consult groups, and group trainings available
Meet event target enrollment goals and metrics

Skills

Client Relationship Management

Onboarding

Private Practice Management

Relationship Building

Organizational Skills

Problem Solving

Analytical Skills

CRM Systems

Documentation

Communication

Jet Support Services

Provides aircraft maintenance and financial services

About Jet Support Services

Jet Support Services, Inc. (JSSI) specializes in providing maintenance support and financial services for the business aviation sector, catering to owners and operators of jets, turboprops, helicopters, and piston aircraft. The company’s main product is the Hourly Cost Maintenance Program (HCMP), which allows clients to manage their maintenance expenses with predictable, fixed hourly rates covering everything from routine inspections to major overhauls. JSSI also offers parts leasing services, enabling clients to efficiently order necessary parts for their aircraft, and advisory services that provide expert guidance on maintenance and management. What sets JSSI apart from competitors is its comprehensive suite of services designed to enhance the efficiency and reliability of aircraft maintenance, along with its strong focus on customer support. The company aims to minimize downtime for its clients and maximize the operational readiness of their aircraft.

Chicago, IllinoisHeadquarters

1989Year Founded

DEBTCompany Stage

Financial Services, AerospaceIndustries

201-500Employees

Benefits

Health coverage - We win at wellness. At JSSI, we believe that healthy and happy employees are better poised to make an impact in today’s global workforce. To that end, we provide industry-leading benefits plans that stay competitively priced for our employees and their families year after year.

Paid time off - We win at work-life balance. Our vacation benefits are highly competitive and increase based on tenure. In addition to our generous package of vacation, holidays, and sick days, JSSI also offers a Charitable Services Day in which employees are paid for a day of volunteering with a charity of their choosing.

Retirement package - We help prepare for a winning future. We all know the importance of saving for the future. In an effort to encourage our employees to plan for their retirement, JSSI provides an employer match to employee 401(K) contributions by matching 75% of employee contributions on up to 6% of eligible earnings.

Transporation - Move to win. Our commuter benefits plan gives JSSI employees the opportunity to set aside pre-tax dollars to put towards the inevitable use of parking and/or public transit to get to work each day.

Risks

Increased competition from companies advancing sustainable aviation technologies may impact JSSI's market share.

Expansion in Latin America poses risks related to economic instability and regulatory challenges.

Recapitalization may lead to increased financial scrutiny and pressure on operational decisions.

Differentiation

JSSI offers the only hourly cost maintenance program for all business aircraft types.

JSSI's global network of certified technical advisors ensures comprehensive maintenance support.

JSSI Parts Leasing provides efficient parts ordering and leasing for various aircraft models.

Upsides

JSSI's expansion in Latin America captures growing demand in the business aviation market.

The introduction of JSSI PartsHub enhances operational efficiency for clients.

Strong financial backing from Blackstone supports JSSI's growth and innovation.

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