Customer Success Manager
TimescaleSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Advertising, Consumer Software, Enterprise SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree and at least 3 years of experience in a customer-facing role, with a preference for experience in technology or SaaS environments. Strong communication and technical skills are essential, as is the ability to analyze data and provide insights to clients. Experience with remote support and troubleshooting is highly desirable.
Responsibilities
The Client Success Manager will serve as the primary point of contact for Self-Serve clients, providing support via phone, chat, and email to resolve requests and critical incidents. They will collaborate with internal teams to contribute to process and product improvements, develop knowledge base articles, and proactively seek opportunities to enhance operational processes. The role involves analyzing client data, resolving application issues, and ensuring adherence to service level agreements, ultimately aiming to drive account growth and retention.
Skills
Communication
Technical Skills
Data Analysis
Programmatic Advertising
Customer Support
Account Management
Problem Solving
Incident Resolution
StackAdapt
Programmatic advertising and digital marketing platform
About StackAdapt
StackAdapt specializes in programmatic advertising, which uses software to automate the buying of digital ads. The company provides a platform that enables businesses to run display, video, and native advertising campaigns efficiently. Its main product is a Demand Side Platform (DSP) that allows advertisers to purchase digital ad space in real-time, ensuring that ads reach the right audience at the right moment. Unlike many competitors, StackAdapt does not require monthly minimum spending, giving clients flexibility in their advertising budgets. The company also offers a Creative Studio to help clients enhance their ad content for better results. StackAdapt is particularly recognized for its expertise in native advertising, boasting the largest scale in the industry with numerous integrations and partnerships. The goal of StackAdapt is to empower agencies and brands to maximize their digital advertising efforts through a comprehensive and flexible platform.
Toronto, CanadaHeadquarters
2014Year Founded
$4.2MTotal Funding
SERIES_BCompany Stage
Consumer Software, EntertainmentIndustries
1,001-5,000Employees