Client Success Manager at Nasdaq

Helsinki, South Finland, Finland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Technology, Investor RelationsIndustries

Requirements

At least 2 years of work experience in a customer-facing/service role
Confidence in speaking directly with Board members and C-level executives
Outstanding communication and listening skills
Strong analytical, organizational, teamwork and prioritization skills
Deep customer service orientation (friendly and engaging, professional, reliable, responsive and proactive)
Proficiency in English and Finnish

Responsibilities

Post-sale service delivery of Nasdaq's Board Portal Solutions across EMEA
Onboarding and training customers
Identifying client-at-risk situations
Contributing to high customer satisfaction scores, client retention targets and revenue growth through building long-term relationships
Working closely with the regional Account Director to deliver the best service experience
Acting as subject matter expert in Board Meeting software platforms
Serving as an escalation point for customers for product-related queries

Skills

Key technologies and capabilities for this role

Client SuccessCustomer OnboardingClient TrainingCustomer SatisfactionClient RetentionAccount ManagementBoard Portal SolutionsEMEA Governance

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Client Success Manager role?

Required skills include at least 2 years of work experience in a customer-facing/service role, confidence speaking with Board members and C-level executives, outstanding communication and listening skills, strong analytical, organizational, teamwork and prioritization skills, deep customer service orientation, and proficiency in English and Finnish.

What is the company culture like at Nasdaq?

Nasdaq has a results-orientated culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities, within a highly dynamic and entrepreneurial environment that promotes an inclusive culture valuing unique perspectives.

What is the employment type and duration for this role?

This is a full-time position on a fixed term contract.

What makes a strong candidate for this Client Success Manager position?

A strong candidate will have the passion to thrive in a highly dynamic and entrepreneurial environment, with the listed skills including customer-facing experience, C-level communication confidence, and proficiency in English and Finnish.

Nasdaq

Operates electronic stock exchange and financial services

About Nasdaq

Nasdaq operates one of the largest electronic stock exchanges in the world, providing a platform for buying and selling securities. It caters to a wide range of clients, including individual and institutional investors, as well as corporations. Nasdaq offers various financial products and services, such as the Nasdaq Smart Portfolio, which uses advanced analytics to help investors optimize their stock portfolios. Additionally, Nasdaq supports non-financial marketplaces and is recognized for its efforts in sustainable investment practices. The company earns revenue through transaction and listing fees, along with subscription services for its products. Nasdaq aims for global expansion and innovation, with nearly 40 offices around the world.

New York City, New YorkHeadquarters

1971Year Founded

$9,370.5MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Risks

Adenza acquisition's high price may affect shareholder confidence and stock performance.

Integration of Metrio's ESG software may face challenges, delaying expected benefits.

Nasdaq's secondary stock offering could lead to stock dilution, affecting shareholder value.

Differentiation

Nasdaq operates one of the world's largest electronic stock exchanges.

Nasdaq offers advanced analytics through its Smart Portfolio for investment optimization.

Nasdaq is a pioneer in sustainable investment practices with a focus on ESG solutions.

Upsides

Nasdaq's acquisition of Adenza expands its financial technology capabilities.

Nasdaq's secondary stock offering could provide capital for strategic investments.

Nasdaq Private Market's Series B financing indicates strong investor confidence.

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