Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerce, FashionIndustries
Requirements
- Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
- 3+ years of account or project management experience within the B2B SaaS/E-commerce industry
- Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
- Experience with retail, merchandising, e-commerce industries (strong plus)
- Experience with tracking and measuring key business metrics (CARR, NRR, GRR)
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- Strong problem-solving, attention to detail, organizational, and time management skills
Responsibilities
- Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics’ solutions
- Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance products and services
- Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams
- Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus
- Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success
- Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives
- Maintain accurate account documentation and information to benefit current and future team members
- Continuously build knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team
Skills
Account Management
Client Success
Strategic Planning
Stakeholder Management
Cross-functional Collaboration
Client Retention
Renewal Management
Account Growth
ROI Demonstration
Mentoring
Stylitics
Personalized outfit recommendations for online shoppers
About Stylitics
Stylitics provides personalized outfit recommendations to enhance online shopping experiences, helping retailers increase sales through upselling and cross-selling. The platform features tools like 'Ways to Wear it' and a mix-and-match tool, allowing shoppers to customize their looks. Retailers can quickly create engaging landing pages to showcase products and improve customer engagement. Stylitics operates on a business-to-business model, offering its services to top retailers worldwide.
New York City, New YorkHeadquarters
2011Year Founded
$96.3MTotal Funding
SERIES_CCompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
401(k) Company Match
Unlimited Paid Time Off
Commuter Benefits
Gym Membership
Risks
Competition from BigCommerce could lead to market share loss.
Integration challenges from Wide Eyes acquisition may disrupt operations.
Reliance on AI makes Stylitics vulnerable to rapid tech changes.
Differentiation
Stylitics offers AI-powered virtual closets for personalized ecommerce experiences.
The platform provides unique mix-and-match tools for interactive shopping.
Stylitics' acquisition of Wide Eyes enhances its visual AI capabilities.
Upsides
Increased demand for shoppable content aligns with Stylitics' offerings.
The 'Get the Look' feature boosts product discovery and conversions.
Juliana Prather's appointment as CMO may enhance marketing strategies.
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