Client Success Executive at Nike

North Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, PublishingIndustries

Requirements

3+ years of experience in Client/Customer Success, Account Management, or Sales focused on retention and revenue expansion
Demonstrated track record of meeting or exceeding renewal and upsell revenue targets
Proven ability to manage a large, high-value renewal portfolio and maintain pipeline accuracy
Proficiency with CRM systems (e.g., Salesforce) and experience maintaining an accurate sales pipeline/forecast
Digital and print media awareness and experience (preferred)

Responsibilities

Drive the entire renewal process for a high-value portfolio of Corporate Team licenses, ensuring contracts are renewed on-time and at target value
Set-up and onboarding of corporate subscriptions clients across digital and print
Proactively identify, qualify, and close new upsell and cross-sell opportunities within the existing client base, positioning new features or products to align with evolving client needs
Provide high level client service and post sale support to Corporate Subscription clients across the AFR and Metro Publications
Monitor client health and usage data to proactively address potential churn risks and act as the primary point of escalation for complex commercial or operational issues
Troubleshoot technical and access issues for digital subscriptions to deliver a seamless client experience
Maintain accurate and reliable renewal and upsell forecasts in the CRM (Salesforce) and manage data integrity for your portfolio
Collaborate with the Sales and Product teams to align client strategy and deliver a high-quality post-acquisition experience

Skills

Account Management

Client Renewal

Upsell

Cross-sell

Onboarding

Client Service

Subscription Revenue

Contract Management

Client Health Monitoring

Usage Data Analysis

Nike

Designs and sells athletic footwear and apparel

About Nike

Nike designs, manufactures, and sells a variety of footwear, apparel, equipment, and accessories aimed at athletes, fitness enthusiasts, and everyday consumers. Their products are created to be stylish and performance-oriented, catering to the needs of a diverse clientele. Nike operates through multiple sales channels, including retail stores, online platforms, and third-party retailers, and enhances its brand image through endorsements from well-known athletes and sports teams. A key aspect of Nike's approach is its membership program, which offers exclusive access to products and content, fostering a deeper connection with consumers. Unlike many competitors, Nike places a strong emphasis on sustainability and corporate responsibility, integrating these values into its operations and product development. The company's goal is to continue growing by creating products that resonate with consumers while promoting positive social and environmental impact.

Beaverton, OregonHeadquarters

1964Year Founded

IPOCompany Stage

Consumer Software, Social Impact, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Remote Work Options

Flexible Work Hours

Risks

Emerging sportswear brands increase competition through digital marketing and direct sales.

Rising raw material costs could impact Nike's profit margins.

Consumer backlash over labor practices could harm Nike's brand reputation.

Differentiation

Nike integrates electronics into footwear for active recovery, enhancing product innovation.

The company capitalizes on retro designs, appealing to nostalgic consumers.

Nike's strong brand loyalty is bolstered by high-profile athlete endorsements.

Upsides

Nike's partnership with Oaklands Wolves boosts brand visibility among younger demographics.

Significant investments indicate strong investor confidence in Nike's growth prospects.

Nike's recognition as a socially responsible stock appeals to environmentally conscious investors.

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