Client Success Director - Digital Healthcare

Position Overview

• Location Type: Remote (US or Canada) OR Onsite (Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Vancouver, BC, or Toronto, ON)
• Job Type: [Not Specified]
• Salary: [Not Specified]

This role involves co-delivering digital health strategies with executive stakeholders, turning them into market-ready products, and positioning TELUS Digital as a leading partner in the health ecosystem. It focuses on deepening executive partnerships, deploying teams on high-stakes initiatives, and translating innovative ideas into revenue through rapid pilots.

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas:

• Digital Product Consulting
• Digital Marketing Services
• Data & AI
• Strategy Consulting
• Business Operations Modernization
• Enterprise Applications
• Cloud Engineering
• QA & Test Engineering

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Responsibilities

• Building Our Company:

  • Partner with Practice area leaders and business development leaders to become a long-term trusted advisor within the TELUS ecosystem.
  • Responsible for partnering with other TELUS Digital leadership in determining the strategic priorities of the Digital Healthcare vertical.
  • Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts.
  • Initiates, influences, and drives organizational changes and business transformation.

• Focusing on Customers:

  • Bring industry best practices from other clients across engineering, emerging technologies, and user experience.
  • Leads and sets account strategy.
  • Accountable for proposal development and articulating staffing needs across accounts serviced.
  • Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead.
  • Develop and manage strong, lasting relationships with TELUS.
  • Builds and maintains relationships with vertical leads and practice leaders to mine work delivered into external market offerings.

Requirements

• [Not Specified]

Application Instructions

• [Not Specified]