Senior Director, Customer Success
ArcadiaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Workforce Development, Learning & Development, Human ResourcesIndustries
Requirements
Candidates must possess fluency in French (written and spoken), demonstrated ability to map client goals to actionable strategies that maximize Degreed’s value and deliver measurable business impact, and proven experience managing and growing executive relationships across complex, global organizations. Deep consultative and strategic thinking skills, with the ability to turn insight into action, and adeptness at using data to influence decision-making and evolve success strategies are also required.
Responsibilities
As a Client Success Director, the individual will own relationships with Degreed’s top strategic accounts, aligning platform capabilities to client business priorities, developing and executing data-informed success plans that drive adoption, retention, and workforce transformation, partnering with Sales to identify expansion opportunities and deliver insights that support renewals and growth, leading executive-level engagements, sharing progress, strategic recommendations, and ROI-driven narratives, monitoring platform usage and engagement to proactively address risks and optimize client outcomes, and championing the voice of the customer internally to influence product innovation and enhance client experience.
Skills
French
Client Relationship Management
Strategic Planning
Consultative Selling
Cross-Functional Collaboration
Data-Driven Decision Making
Enterprise Customer Success
Degreed
Learning platform for workforce skill development
About Degreed
Degreed provides a learning and skill development platform designed to help businesses and organizations enhance their workforce. The platform integrates various learning resources such as courses, articles, videos, and webinars, allowing users to track their learning progress, set goals, and gain insights into their skill development. This centralized hub fosters a culture of continuous improvement and adaptability within organizations. Degreed differentiates itself by addressing the fast-changing skill requirements in the workforce and focusing on internal mobility, enabling employees to acquire new skills and move within the organization. The company's goal is to empower organizations to maximize their human capital through ongoing learning and development, ensuring they remain competitive in a rapidly evolving market.
Key Metrics
Pleasanton, CaliforniaHeadquarters
2012Year Founded
$377.6MTotal Funding
LATE_VCCompany Stage
EducationIndustries
501-1,000Employees