Senior Client Success Manager
Modern HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Success, Business Administration, SalesIndustries
Requirements
Candidates should possess 1-2 years of experience as an Account Manager, demonstrating proven abilities in communication, presentation, and influencing stakeholders at all levels, including executive and C-level. Proficiency with CRM software such as HubSpot and MS Office is required, along with experience delivering client-focused solutions and strong multitasking skills with attention to detail. A Bachelor’s degree in Business Administration, Sales, or a relevant field is also necessary.
Responsibilities
As a Client Success Associate, you will manage a portfolio of clients, ensuring their satisfaction and retention by building and maintaining strong relationships with key accounts and executive sponsors. You will serve as the primary point of contact for client inquiries, providing prompt support and communicating progress on requirements clearly to clients and stakeholders. Additionally, you will identify opportunities to enhance client operations, prepare account status reports, address client concerns, anticipate their needs, and collaborate with internal teams to align on client goals and expectations, while also guiding new clients through the onboarding process and conducting client check-ins to gather feedback.
Skills
CRM software
HubSpot
MS Office
Account Management
Communication
Presentation
Negotiation
Client Relationship Management
Problem Solving
Stakeholder Management
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees