Job Description: Account Manager

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified
• Description: This role involves managing a portfolio of clients, building relationships, and ensuring satisfaction and retention. The ideal candidate will have experience as an Account Manager, strong communication skills, and proficiency with CRM software and Microsoft Office.

Requirements

• 1-2 years of experience as an AU/US Account Manager
• Proven ability to communicate, present, and influence stakeholders at all levels
• Proficiency with CRM software (e.g., HubSpot) and MS Office
• Experience delivering client-focused solutions
• Strong multitasking abilities with attention to detail
• Excellent listening, negotiation, and presentation skills
• Bachelor’s degree in Business Administration, Sales, or a relevant field

Responsibilities

• Manage a portfolio of clients, ensuring satisfaction and retention.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Serve as the primary point of contact for client inquiries, providing prompt and effective support.
• Communicate progress on requirements clearly to clients and stakeholders.
• Identify opportunities to enhance client operations through our solutions.
• Prepare account status reports and updates.
• Address and resolve client concerns promptly, adhering to SLA guidelines, and escalate issues when necessary.
• Anticipate client needs and recommend tailored solutions to improve their experience.
• Collaborate with internal teams, such as Sales and Operations, to align on client goals and expectations.
• Conduct client check-ins to gather feedback and drive continuous improvement in products and services.
• Guide new clients through the onboarding process, ensuring a smooth transition and understanding of services.

Application Instructions

• Not specified

Company Information

• Company Name: ConnectOS
• Website: Not specified
• Description: ConnectOS is a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.
• Great Place to Work Certification: Yes
• Benefits:
  • WFH Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events, Work Life Balance, and Career growth opportunities
• Equal Employment Statement: Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Additional Details

• Employment Type: Full-time
• Workplace: Remote
• Language: English (en)
• Department: Sales & Marketing
• Published: 2025-05-20
• Remote: Yes