[Remote] Client Success Associate (US Offshoring, WFH) at Connectly

Philippines

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Success, Business Administration, SalesIndustries

Skills

Key technologies and capabilities for this role

CRM softwareHubSpotMS OfficeAccount ManagementCommunicationPresentationNegotiationClient Relationship ManagementProblem SolvingStakeholder Management

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a fully remote position.

What benefits are offered for this role?

Benefits include WFH Medical, Dental Coverage and Life insurance from day 1, Paid Vacation and Sick Leave with Quarterly Sick Leave Conversion, Competitive salary package and annual appraisal, Financial Assistance Program, Mandatory Government Benefits and 13th Month Pay, plus Regular Company Events, Work Life Balance, and Career growth opportunities.

What are the key skills required for this position?

Required skills include 1-2 years of experience as an AU/US Account Manager, proven ability to communicate, present, and influence stakeholders, proficiency with CRM software like HubSpot and MS Office, experience delivering client-focused solutions, strong multitasking with attention to detail, and excellent listening, negotiation, and presentation skills.

What is the company culture like at ConnectOS?

ConnectOS emphasizes work-life balance, regular company events, career growth opportunities, and holds a Great Place to Work Certification.

What experience makes a strong candidate for this role?

A strong candidate has 1-2 years as an AU/US Account Manager, a Bachelor’s degree in Business Administration, Sales, or relevant field, and demonstrated skills in communication, CRM proficiency, and client relationship management.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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