Client Success Advisor at Diligent Corporation

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Governance Risk Compliance, SaaS, TechnologyIndustries

Requirements

Adaptive mindset and ability to drive out a meaningful path to how customers see tangible business value
Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value
Minimum of 3 years of experience in a client-facing role within the legal, audit, risk, or compliance industry
Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms
Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms
Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients
Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment
Willingness to travel to client sites

Responsibilities

Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives
Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals
Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform
Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules
Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases
Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective

Skills

Key technologies and capabilities for this role

GRCCustomer SuccessPlatform ConfigurationCustomizationOptimizationBest PracticesAccount ManagementAdoptionRetentionExpansion

Questions & Answers

Common questions about this position

What is the salary or compensation for the Client Success Advisor role?

This information is not specified in the job description.

Is this Client Success Advisor position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the GRC Advisor role?

Required skills include an adaptive mindset, ability to drive tangible business value for customers, and ability to build relationships both internally and externally.

What is the company culture like at Diligent?

Diligent fosters a culture of bold thinking, fast movement, curiosity, fearless experimentation, embracing change as an opportunity, continuous learning, and being agents of positive change in a global community.

What makes a strong candidate for this GRC Advisor position?

Strong candidates have experience in GRC, an adaptive mindset to drive customer value, relationship-building skills, and a desire to serve clients without current role limitations, aligning with Diligent's customer success strategy.

Diligent Corporation

Provides governance, risk, and compliance solutions

About Diligent Corporation

Diligent provides governance, risk, and compliance (GRC) solutions through a subscription-based software-as-a-service (SaaS) platform. Their tools help organizations manage board activities, ensuring clarity and security in operations. Clients, including large enterprises and non-profits, use Diligent's software to streamline board management, comply with regulations, and support environmental, social, and governance (ESG) commitments. Diligent stands out from competitors by focusing on data security, user privacy, and a user-friendly interface. The company's goal is to help organizations navigate regulatory challenges and achieve their strategic objectives.

New York City, New YorkHeadquarters

1994Year Founded

$21.6MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Health Insurance

Paid Vacation

Wellness Program

Risks

Data breaches raise concerns about Diligent's data security measures.

Expansion into Latin America may present operational and regulatory challenges.

New AI features could pose risks related to data privacy compliance.

Differentiation

Diligent serves over one million users from 23,000 organizations globally.

The company empowers 62% of the Fortune 500 with its GRC solutions.

Diligent integrates AI-driven analytics to enhance decision-making for board members.

Upsides

Diligent's new ESG module aligns with growing interest in ESG reporting.

Expansion in Latin America offers significant growth opportunities for Diligent.

Partnerships with firms like Aeries Technology accelerate market penetration.

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