Client Solutions Specialist at Nielsen

Bratislavský kraj, Slovakia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Consumer Goods, Market ResearchIndustries

Requirements

Firm understanding of the Technology & Consumer Goods industries
Ability to grow customer intimacy through regular (daily/weekly) engagement
Expertise in their market (industry, products, channels etc.)

Responsibilities

Establishes to be a strategic partner to local (and regional) clients
Acts as an internal and external innovation agent, driving change for faster reaction to changing market requirements
Understands and works with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact
Ensures effective and efficient client training and onboarding of new customers
Educates customers about the most relevant features/functionalities for their specific business needs
Drives adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach high goals
Drives regular gfknewron usage with stakeholders in the client organization
Finds and builds new user base for GfK offerings
Develops fact-based answers to complex key business questions and co-develops use cases with clients that show the value of GfK data and their outcome for the clients
Is a market expert for the handled category/industry segment
Delivers insightful high-level presentations and actionable recommendations to clients
Coordinates client services locally (and regionally)
Co-identifies leads for cross-sell and upsell opportunities with the client
Helps to improve renewal rate by demonstrating clear business outcome and value

Skills

Customer Success

Client Relationship Management

User Adoption

Market Research

Data Science

Consumer Intelligence

Go-to-Market

Cross-Sell

Upsell

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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