Client Services Specialist II (Festivals & Greenfield) at AXS

Tempe, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Live Events, TicketingIndustries

Requirements

2-4 years of live event ticketing and event programming experience in the music industry
Expertise in Microsoft Office including Word, Excel & Outlook
Proven ability to quickly master new technology
Demonstrated excellent written and verbal communication skills
A commitment to providing excellent service in a fast-paced, high-pressure environment
Ability to successfully handle multiple priorities and complete tasks in a timely manner
Must be flexible about working nights, weekends, and occasional holidays

Responsibilities

Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges
Develop expertise on all products/services, remaining current with all new releases
Respond to support and service requests from client/venue
Facilitate the sharing of best practices, offering advice on events and promotion configuration
Track and report on all client interactions to ensure consistent, high-quality service
Troubleshoot and resolves or escalates technical support issues
Assist with event and promotion configuration for full-service clients

Skills

Ticketing

Event Configuration

Troubleshooting

Client Relationship Management

Customer Support

Box Office Management

Reporting

AXS

Global ticketing platform for events and analytics

About AXS

AXS is a global ticketing platform that utilizes integrated technology and analytics to power primary and resale marketplaces, offering best-in-class ticketing, marketing, and data technology for various events, from music clubs to major sporting events.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Increased competition from emerging ticketing platforms could erode AXS's market share.

Consumer backlash against high service fees may lead to regulatory scrutiny.

Economic downturns may reduce consumer spending on live events, affecting AXS's revenue.

Differentiation

AXS integrates AI-driven analytics for enhanced ticket sales forecasting and customer insights.

AXS adopts blockchain technology for secure and transparent ticket transactions.

AXS expands virtual and hybrid event ticketing solutions for remote audiences.

Upsides

AXS partners with Lyft to offer transportation options at live events.

AXS launches Apple Wallet tickets at Red Rocks Amphitheatre, enhancing user convenience.

AXS acquires majority stake in WRSTBND to boost its global platform.

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