Asset Living

Client Services Specialist

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Real EstateIndustries

Client Services Specialist

Position Overview

The Client Services Specialist will play a pivotal role in onboarding and offboarding properties within our property management portfolio. This role involves collaborating with various stakeholders to ensure seamless transitions for properties entering or exiting the Asset Living portfolio. The position requires a combination of administrative tasks, document management, and coordination to facilitate the process from initiation to completion.

Essential Duties & Responsibilities

  • Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction.
  • Act as the main point of contact for client inquiries, concerns, and escalations.
  • Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services.
  • Provide training sessions to clients on our platform, features, and best practices.
  • Investigate and resolve client issues in a timely and effective manner.
  • Collaborate with cross-functional teams to address and resolve complex client challenges.
  • Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients.
  • Stay informed about industry trends and updates to provide clients with relevant information.
  • Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience.
  • Regularly communicate client feedback to internal teams for continuous product/service enhancement.
  • Maintain accurate client records and documentation.
  • Generate and analyze reports to track key performance indicators and provide insights to management.

Education & Experience

  • Bachelor's degree or equivalent work experience.
  • Proven experience in client services.

Company Overview

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed.' We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

Salary

  • [Salary information not provided]

Location Type

  • [Location type information not provided]

Employment Type

  • [Employment type information not provided]

Travel Requirement

  • This position does not require travel.

Skills

Asset Living

Third-party property management for housing

About Asset Living

Asset Living specializes in managing various types of residential properties, including multi-family housing, campus housing, and affordable housing throughout the United States. The company provides a wide range of property management services, which encompass daily operations, maintenance, leasing, marketing, and financial management. This comprehensive approach helps property owners enhance their investments and achieve high occupancy rates. Unlike many competitors, Asset Living has a strong focus on diverse housing segments, allowing them to cater to different community needs effectively. With over 35 years of experience and a reputation for reliability, Asset Living aims to create thriving communities while delivering exceptional value to clients.

Houston, TexasHeadquarters
1986Year Founded
GROWTH_EQUITY_VCCompany Stage
Real EstateIndustries
501-1,000Employees

Risks

Rising interest rates may reduce demand for multi-family and affordable housing management.
Remote work trends could decrease demand for student housing management services.
Prefabricated construction trends may disrupt traditional property management models.

Differentiation

Asset Living is ranked No. 1 in student housing management for 14 years.
The company manages a diverse portfolio, including multi-family, student, and affordable housing.
Asset Living offers comprehensive property management services, enhancing client investment returns.

Upsides

Asset Living achieved a 95% occupancy rate in student housing, surpassing industry averages.
The company has a strong national presence, managing 100,000 units and 133,500 beds.
Asset Living's fundraising efforts align with social causes, enhancing its community reputation.

Land your dream remote job 3x faster with AI