Client Services Representative – Key Account Services at Interactive Brokers

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BrokerageIndustries

Requirements

Bachelor’s or advanced degree
Minimum of 3 years of experience in a financial services position (e.g., brokerage, banking, trading, exchange or clearinghouse)
Strong verbal and written communication skills for telephone, email, or online chat
In-depth understanding of financial instruments: stocks, securities, options, futures, options on futures, foreign exchange, and fixed income
Working knowledge of exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
Proficiency with Windows operating system and MS applications (Word/Excel); adept at using the internet for information collection
Intermediate or higher experience with Bloomberg, Reuters, or similar data applications
FINRA Series 7, 63 or ability to obtain licenses
Multi-language skills (plus)
Self-motivated with ability to handle tasks with minimal supervision
Superb analytical and problem-solving skills
Excellent collaboration and communication skills (verbal and written)
Outstanding organizational and time management skills

Responsibilities

Coordinate activities with local and international Customer Service teams
Contribute to the development of client service systems, policies, and procedures
Resolve routine and complex client service issues thoroughly and timely using sound judgment and courtesy
Handle client inquiries on: Operations of IB Trader Workstation, Client Portal, and Mobile Trader execution platforms (including trading modules and analytical tools)
Handle client inquiries on: Cash deposit and withdrawal activity, position transfers, and account administrative functions
Handle client inquiries on: Product availability and attributes
Handle client inquiries on: Exchange, clearing, and depository functions
Handle client inquiries on: Order types and routing logic
Handle client inquiries on: Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions
Handle client inquiries on: Margin calculations
Handle client inquiries on: Commission structure, interest, and fees

Skills

Key technologies and capabilities for this role

Client ServiceTrader WorkstationClient PortalMobile TraderAccount AdministrationTrading PlatformsOrder TypesOrder RoutingFinancial ProductsCash ManagementPosition Transfers

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This is a hybrid role requiring 3 days in the office and 2 days remote.

What education and experience are required for this role?

A Bachelor’s or advanced degree is required, along with a minimum of 3 years of experience in a financial services position such as brokerage, banking, trading, exchange, or clearinghouse.

What key skills are needed for the Client Services Representative position?

Candidates need strong verbal and written communication skills, in-depth understanding of financial instruments like stocks, options, futures, forex, and fixed income, and working knowledge of exchange operations, regulations, execution platforms, and margin methodologies. Proficiency with Windows OS, MS Office applications, and internet research is also required.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team environment look like for this role?

The role involves coordinating activities with local and international Customer Service teams in a dynamic, multi-national environment, focusing on resolving client issues with courtesy and sound judgment while contributing to client service systems, policies, and procedures.

Interactive Brokers

Online trading platform with low commissions

About Interactive Brokers

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.

Greenwich, ConnecticutHeadquarters

1977Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave

Risks

Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.

AI tools may expose the company to data privacy and algorithmic trading risks.

Rapid growth in DARTs could strain infrastructure, risking service disruptions.

Differentiation

Interactive Brokers offers low commissions and financing rates, making trading affordable.

The platform provides direct market access to over 135 markets in 33 countries.

Innovative features like fractional shares and the IMPACT app attract diverse investors.

Upsides

AI tools in the Advisor Portal enhance decision-making for financial advisors.

IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.

74% growth in DARTs and $576 billion in client equity indicate strong financial health.

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