Client Services Representative at NinjaTrader

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Trading, FinTechIndustries

Requirements

Strong computer skills and the ability to learn complex systems quickly
Empathy and the ability to connect with customers while showing genuine care for their issues
Ability to explain complex information or instructions in a simple, understandable way
Strong time management skills with the ability to follow up on multiple issues and customer service requests
Excellent written and verbal communication skills
Tech-savvy mindset

Responsibilities

Leverage phone and email to help resolve client support inquiries regarding their account and our platform
Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items
Educate and empower customers to get the most out of the NinjaTrader product line
Become a power user of Outlook, HelpSpot, Confluence, Jira, and other productivity applications
Efficiently and accurately manage customer data using Salesforce
Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams
Identify and communicate emerging client needs and feature requests to management and other internal teams
Guide clients in navigating the world of commodity futures and NinjaTrader’s services
Assist management in creating and revising policies based on customer feedback
Contribute to continuous team and client experience improvements by creating knowledge articles and email templates
Regularly assist with beta testing new software updates

Skills

Customer Service

Client Support

Trading Platforms

Financial Services

Communication

NinjaTrader

Comprehensive trading platform for active traders

About NinjaTrader

NinjaTrader provides a trading platform tailored for active traders and small trading firms involved in futures, forex, and options markets. The platform allows users to analyze markets, develop trading strategies, and execute trades. It offers advanced charting, market analysis, and trade simulation tools for free, enabling users to test their strategies without financial risk. NinjaTrader generates revenue through trade commissions, fees for premium features, and partnerships with third-party vendors for additional tools. A key feature is its support for automated trading strategies, allowing users to create algorithmic systems that execute trades based on set criteria, which helps reduce emotional decision-making. The platform also emphasizes risk management, encouraging users to trade only with risk capital. Overall, NinjaTrader aims to help traders make informed and less stressful trading decisions while providing a customizable trading experience.

Denver, ColoradoHeadquarters

2004Year Founded

PRIVATE_EQUITYCompany Stage

Data & Analytics, FintechIndustries

201-500Employees

Risks

Regulatory scrutiny from recent fines could lead to operational disruptions.

New sentiment tools may not be well-received, affecting user engagement.

Executive changes could lead to strategic shifts misaligned with user expectations.

Differentiation

NinjaTrader offers a free platform for advanced charting and trade simulation.

The platform supports automated trading strategies, reducing emotional decision-making.

NinjaTrader provides extensive third-party add-ons for a customizable trading experience.

Upsides

Increased millennial interest in futures trading expands NinjaTrader's customer base.

Winning Best Brokerage for Futures enhances NinjaTrader's reputation and attracts more traders.

New leadership from Tobin McDaniel may bring strategic insights to fintech offerings.

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