Client Services Representative at Abbott

Taguig City, National Capital Region, Philippines

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Diagnostics, Healthcare, ToxicologyIndustries

Requirements

Completed at least 2 years in College or with an Associate or Bachelor’s Degree
Excellent oral and written communication skills
Basic Excel, Word and Outlook experience
Strong Computer/Software Skills
Detail-oriented
Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time
Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours
Must have strong oral and written communication skills

Responsibilities

Demonstrated outstanding service orientation with clear verbal and written communications
Willingness to answer phones, research questions and document all customer interactions
Flexibility to operate in several systems or platforms and balance tasks throughout the work day
Ability to multitask in handling customers on various reporting platforms and email queues
Fostering a customer service culture that strives for 100% customer satisfaction
Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
Other duties as assigned
Handles inbound customer service, and supply order calls, as well as responds to customer emails

Skills

Key technologies and capabilities for this role

Customer ServiceVerbal CommunicationWritten CommunicationMultitaskingMicrosoft ExcelMicrosoft WordMicrosoft OutlookHIPAA

Questions & Answers

Common questions about this position

What is the salary for this Client Services Representative position?

The base pay for this position is listed as N/A. In specific locations, the pay range may vary from the range posted.

Is this a remote position or does it require office work?

The position is located in Taguig City, Philippines at Five/Neo Building, indicating it is an on-site role.

What are the required qualifications and skills for this role?

Candidates must have completed at least 2 years in College or hold an Associate or Bachelor’s Degree, with excellent oral and written communication skills. Preferred skills include basic Excel, Word, and Outlook experience, strong computer/software skills, and detail-oriented abilities.

What shift or work schedule is required for this position?

Candidates must be flexible to work on a night shift between 6pm to 10am Philippine Standard Time and amenable to work overtime or on rest days when business requests additional paid hours.

What makes a strong candidate for this Client Services Representative role?

Strong candidates demonstrate outstanding service orientation, clear verbal and written communications, multitasking ability, flexibility across systems, and a commitment to 100% customer satisfaction while observing confidentiality guidelines.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free