Client Services Associate (Remote) at Freenome

Brisbane, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotech, HealthcareIndustries

Requirements

High school diploma or equivalent certificate
Minimum of two years of experience in Client Services, preferably in healthcare or a closely related field
Technology proficiency including Mac and Apple products, 2 factor authentication apps, Google suite, CRM systems and customer communication tools like Salesforce and 8x8 or Vonage
Conversational fluency in Spanish (nice to have)
Excellent communication and de-escalation skills (nice to have)
Proven track record of high quality customer satisfaction survey scores (nice to have)
Previous experience working remotely while in a service position (nice to have)
Experience in service with a commercial diagnostic testing laboratory (nice to have)
Familiarity with cancer screening and primary care settings and workflows (nice to have)
Familiarity specifically with Salesforce, 8x8, WestFax, or closely related applications (nice to have)
Knowledge of HIPAA compliance and related best practices (nice to have)

Responsibilities

Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels
Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels
Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues
Provide information regarding Freenome’s products and services to current and prospective customers and patients
Maintain compliance and accuracy when handling sensitive patient information

Skills

Case Management

Phone Support

Customer Communication

De-escalation

Multitasking

Freenome

Biotechnology company for early cancer detection

About Freenome

Freenome focuses on improving cancer detection through advanced blood tests. The company uses a multiomics approach, analyzing various biological data types, including genomics and proteomics, to find cancer markers in blood samples. This method allows for non-invasive early detection of cancer, which is crucial for effective treatment. Freenome differentiates itself from competitors by its unique combination of data analysis techniques and its commitment to clinical trials and research collaborations. The company's goal is to enhance cancer diagnostics and make early detection accessible to healthcare providers and patients, ultimately aiming to save lives through timely intervention.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$1,032.6MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

201-500Employees

Benefits

Competitive market-based salaries

Annual bonus opportunities

Relocation packages

Medical, dental, & vision coverage

401k

Wellness programs

Equity

PTO

Risks

Employee layoffs may affect morale and innovation efforts.

Integration of Oncimmune Ltd. could divert focus from core projects.

Competitive landscape in cancer detection may impact Freenome's market share.

Differentiation

Freenome uses a unique multiomics approach for early cancer detection.

The company focuses on non-invasive blood tests for cancer screening.

Freenome's platform designs personalized health conditions based on cell-free genome analysis.

Upsides

Recent $254 million funding boosts clinical programs and platform expansion.

Partnership with Walgreens enhances clinical trial diversity and patient recruitment.

PROACT LUNG study positions Freenome as a leader in lung cancer diagnostics.

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